For World Usability Day, November 14 2019, I’m excited to announce the first in a series of Effortmark stickers and posters. ‘Listen First, Ask Second’ is the result of a collaboration with award-winning illustrator Julia Allum. Good design starts withContinue reading… Listen First Ask Second
Tag: UXPA
Six crucial survey concepts that UX professionals need to know
Surveys can be a really valuable source of great data. At the 2014 UXPA conference I decided to challenge my audience with a workshop exploring six crucial concepts from survey methodology that will determine how useful that data is: Ask questionsContinue reading… Six crucial survey concepts that UX professionals need to know
Form design and usability – an interview in the UX review
“Whose work should you be checking out if you’re interested in better forms?” For me, that’s the most interesting question I was asked in an interview on forms design and usability for the UXreview because it gave me the opportunityContinue reading… Form design and usability – an interview in the UX review
Looking forward to UXPA 2014
Ahead of UXPA 2014, the Futureheads UX team interviewed me about the sessions I’m running at the conference, and what else I’m looking forward to. On Monday 21 July I’m running an evening tutorial in ‘Surveys in User Experience’. I’m looking forwardContinue reading… Looking forward to UXPA 2014
Because the light bulb has to want to change: Why usability problems go unfixed
Sometime in 2011, Steve Krug and I were chatting about a puzzling challenge in usability: the agreed but unfixed problem: ‘Agreed problems’ are ones that clients are fully aware of and agree need to be fixed. ‘Unfixed problems’ are onesContinue reading… Because the light bulb has to want to change: Why usability problems go unfixed