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Tag: surveys

Three reasons why response from panels may not be what you want

Caroline Jarrett 1 November 2021 14 March 2012
Three reasons why response from panels may not be what you want

What might turn an honest, happy respondent into a despondent cheat? I’m a dedicated survey respondent. I have lots of reasons why I tenaciously try to respond to every survey invitation that I get: I’m collecting examples for my library ofContinue reading… Three reasons why response from panels may not be what you want

Design tips for surveys 2012 – a seminar for UIE

Caroline Jarrett 18 November 2019 28 February 2012
Design tips for surveys 2012 – a seminar for UIE

When I was invited, as a Rosenfeld Media aspiring author, to talk about surveys for the UIE All You Can Learn series of seminars, I had to think hard about how to condense a full-day training workshop into something that would work forContinue reading… Design tips for surveys 2012 – a seminar for UIE

How to do a survey in six steps

Jane Matthews 21 November 2019 28 November 2011
How to do a survey in six steps

Question: What’s the difference between a questionnaire and a survey? Answer: A questionnaire is a series of questions and answers on a topic; a survey is the overall process of obtaining useful information using a questionnaire. Question: OK then, whatContinue reading… How to do a survey in six steps

Surveys in practice and theory, J Boye 2011

Caroline Jarrett 28 June 2023 8 November 2011
Surveys in practice and theory, J Boye 2011

At the 2011 J.Boye conference in Aarhus Denmark, I had the opportunity to run a workshop on surveys. We focused mainly on the practicalities of  better surveys: how to write better questions and how to run a good survey process from startContinue reading… Surveys in practice and theory, J Boye 2011

Book Review: Questions and answers in attitude surveys

Caroline Jarrett 11 April 2025 1 November 2011
Book Review: Questions and answers in attitude surveys

Which is better: an open question or a closed one? Should you include a “don’t know” option in your closed questions? Is there a “right” order for asking questions? If topics like these concern you, then you’ll want to readContinue reading… Book Review: Questions and answers in attitude surveys

Usability testing for survey research

Jane Matthews 17 March 2020 8 October 2011
Usability testing for survey research

It was a pleasure to prepare a seminar with Emily Geisen for the SAPOR conference in Raleigh, North Carolina – comparing her experience of usability testing of surveys with my own of usability testing in general. Our workshop slides are now available:Continue reading… Usability testing for survey research

Putting the ‘Long’ into Longitudinal: UX lessons from survey research

Caroline Jarrett 28 June 2023 8 August 2011
Putting the ‘Long’ into Longitudinal: UX lessons from survey research

Most of us in user experience are used to thinking short-term—in weeks or months. But, increasingly, organisations are planning to build long-term relationships with their customers. The European Survey Research Association Conference was a chance for me to hear from thoseContinue reading… Putting the ‘Long’ into Longitudinal: UX lessons from survey research

Review: Designing Effective Web Surveys

Jane Matthews 1 February 2021 8 August 2011
Review: Designing Effective Web Surveys

A book that focuses on visual and interaction design Designing Effective Web Surveys by Mick Couper, PhD is all about what survey methodologists call ‘the instrument’, the questionnaire itself that the user interacts with. You will not find anything here aboutContinue reading… Review: Designing Effective Web Surveys

Surveys that could be better: Radisson

Jane Matthews 1 February 2021 30 May 2011
Surveys that could be better: Radisson

For this month’s post for my Surveys that Work blog on Rosenfeld Media I’m handing over to Gerry Gaffney – for a forensic examination of one customer survey he recently encountered. Apart from being co-author of my book, Forms thatContinue reading… Surveys that could be better: Radisson

Do incentives help to improve response rate?

Jane Matthews 17 March 2020 8 March 2011
Do incentives help to improve response rate?

Why do people fill in surveys? Did you answer: “Because they’re hoping to win the prize in the draw that’s offered?” No? I thought not. And of course, you’re right, but there is some evidence that incentives can work. I’mContinue reading… Do incentives help to improve response rate?

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