I was delighted to be invited to talk to the User Experience Professionals Association Conference in Las Vegas in June. This presentation offers tips on writing better questions, using rating scales well, improving the whole survey process, and testing, testing,Continue reading… Ten tips for a better UX survey, Las Vegas 2012
Tag: surveys
Three reasons why response from panels may not be what you want
What might turn an honest, happy respondent into a despondent cheat? Iâm a dedicated survey respondent. I have lots of reasons why I tenaciously try to respond to every survey invitation that I get: Iâm collecting examples for my library ofContinue reading… Three reasons why response from panels may not be what you want
Design tips for surveys 2012 – a seminar for UIE
When I was invited, as a Rosenfeld Media aspiring author, to talk about surveys for the UIE All You Can Learn series of seminars, I had to think hard about how to condense a full-day training workshop into something that would work forContinue reading… Design tips for surveys 2012 – a seminar for UIE
How to do a survey in six steps
Question: Whatâs the difference between a questionnaire and a survey? Answer: A questionnaire is a series of questions and answers on a topic; a survey is the overall process of obtaining useful information using a questionnaire. Question: OK then, whatContinue reading… How to do a survey in six steps
Surveys in practice and theory, J Boye 2011
At the 2011 J.Boye conference in Aarhus Denmark, I had the opportunity to run a workshop on surveys. We focused mainly on the practicalities of  better surveys: how to write better questions and how to run a good survey process from startContinue reading… Surveys in practice and theory, J Boye 2011
Book review: Questions and answers in attitude surveys
Which is better: an open question or a closed one? Should you include a âdonât knowâ option in your closed questions? Is there a ârightâ order for asking questions? If topics like these concern you, then youâll want to readContinue reading… Book review: Questions and answers in attitude surveys
Usability testing for survey research
It was a pleasure to prepare a seminar with Emily Geisen for the SAPOR conference in Raleigh, North Carolina – comparing her experience of usability testing of surveys with my own of usability testing in general. Our workshop slides are now available:Continue reading… Usability testing for survey research
Putting the ‘Long’ into Longitudinal: UX lessons from survey research
Most of us in user experience are used to thinking short-termâin weeks or months. But, increasingly, organisations are planning to build long-term relationships with their customers. The European Survey Research Association Conference was a chance for me to hear from thoseContinue reading… Putting the ‘Long’ into Longitudinal: UX lessons from survey research
Book review: Designing Effective Web Surveys
A book that focuses on visual and interaction design Designing Effective Web Surveys by Mick Couper, PhD is all about what survey methodologists call âthe instrumentâ, the questionnaire itself that the user interacts with. You will not find anything here aboutContinue reading… Book review: Designing Effective Web Surveys
Surveys that could be better: Radisson
For this month’s post for my Surveys that Work blog on Rosenfeld Media I’m handing over to Gerry Gaffney – for a forensic examination of one customer survey he recently encountered. Apart from being co-author of my book, Forms thatContinue reading… Surveys that could be better: Radisson