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Tag: SOCITM

Form assessment toolkit: a step in the right direction but misses the real issues

Caroline Jarrett 3 February 2021 28 July 2010
Form assessment toolkit: a step in the right direction but misses the real issues

Records are crucial for government. Neil MacGregor, in his radio series A history of the world in 100 objects chose a government record – a Mesopotamian clay tablet – to describe the origin of writing, and explained that writing wasContinue reading… Form assessment toolkit: a step in the right direction but misses the real issues

A whole industry sector’s websites rated according to their usability

Jane Matthews 4 December 2019 8 June 2008
A whole industry sector’s websites rated according to their usability

Back in March, 2008, Usability News noted the publication of the 10th annual ‘Better Connected’ report. If you work on websites for local government, this won’t have passed you by: Better Connected’s annual assessment is the point each year whenContinue reading… A whole industry sector’s websites rated according to their usability

Useful, usable and used – your new look council website

Jane Matthews 10 December 2019 25 July 2006
Useful, usable and used – your new look council website

Question: where do you go to find 225 local government officials, all talking about usability? Answer: the recent Headstar/Socitm event: Building the perfect council website. So what is Headstar / Socitm? Headstar is a pioneering e-publisher. If you’re into e-governmentContinue reading… Useful, usable and used – your new look council website

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Latest Blog Posts

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    In 2025, I’m focusing on error rates and data quality. My plan is to update this postContinue reading... Error rates and data quality – my 2025 topic
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    Recently, I’ve been thinking a lot about errors in services, to what extent we know and measureContinue reading... How to think about errors in services

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