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Tag: design

Who enjoys filling our an application for a driving licence?

Jane Matthews 25 November 2019 18 September 2011
Who enjoys filling our an application for a driving licence?

Here’s a presentation from the archives, dating back to work Robert Hempsall and I did for the DVLA (the UK’s Driver and Vehicle Licensing Agency). At that point the majority of applications for driving licences were still made on paper, but online applicationsContinue reading… Who enjoys filling our an application for a driving licence?

Where to place labels in forms

Jane Matthews 4 December 2019 25 February 2009
Where to place labels in forms

Eye-tracking data revealed the good, bad and ugly of forms design, as presented in this talk to UKPA UK – the User Experience Professional Association’s 2009 conference. But the session was also a chance to tackle some of the other controversiesContinue reading… Where to place labels in forms

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Latest blog posts

  • Listen First Ask Second 14 November 2019
  • Readability Formulas: seven reasons to avoid them and what to do instead 29 July 2019
  • How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019 21 July 2019
  • Six things I learned in six months as a user researcher – Zoe McClatchey 8 July 2019
  • Discussing a topic map for how to design a better form 10 April 2019

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