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Tag: customer surveys

Using and abusing surveys in customer onboarding – ebook chapter

Caroline Jarrett 3 November 2022 3 November 2022
Using and abusing surveys in customer onboarding – ebook chapter

Badly thought-out forms and surveys can damage your organisation’s relationship with its customers at any stage. But a bad question in the onboading process can stop your customers from having any relationship with you at all. That’s the theme ofContinue reading… Using and abusing surveys in customer onboarding – ebook chapter

Surveys that could be better: Radisson

Jane Matthews 1 February 2021 30 May 2011
Surveys that could be better: Radisson

For this month’s post for my Surveys that Work blog on Rosenfeld Media I’m handing over to Gerry Gaffney – for a forensic examination of one customer survey he recently encountered. Apart from being co-author of my book, Forms thatContinue reading… Surveys that could be better: Radisson

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