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Detail from the cover of the NHS Friends and Family Test guidance

Detail of a paper survey, including the quesiton "Thinking about your stay in hospital ... Overall how was your experience of our service?"

Detail from the cover of the NHS Friends and Family Test guidance

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Latest Blog Posts

  • How to design effective customer surveys: interview for Insights Unlocked17 June 2024
    I was delighted when the team at User Testing asked me join them for their #InsightsUnlocked podcast.Continue reading... How to design effective customer surveys: interview for Insights Unlocked
  • Ladies that UX Seattle – Creating truly accessible forms5 June 2024
    When the Ladies that UX Seattle group approached me to do a talk, I knew immediately thatContinue reading... Ladies that UX Seattle – Creating truly accessible forms
  • Chicago Camps Tent Talk: Who cares about forms? You should – and here’s why3 June 2024
    Do you ever feel that everything you try to do, especially online, means getting through some formContinue reading... Chicago Camps Tent Talk: Who cares about forms? You should – and here’s why

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