I was inspired to write a chapter called “The least you can do”™ by Steve Krug, who includes the same trademarked phrase in his book Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems.
The topics in the chapter are:
- The survey process has seven steps (a recap of the overall process from the book)
- What to do when you’ve only got an hour (some ideas for quick things to improve a survey)
- What to do when you’ve got a day (a timetable for a Light Touch Survey in a day)
- What to do when you’ve got a whole week (a more generous timetable for a Light Touch Survey when you can spare a whole week)
- The checklist for everything (checklists that align with the seven chapters / seven steps in the survey process)
And I wrap up the book with my final word: “iterate”, urging you to keep working on your surveys.
Here are downloadable versions of the timetables and checklist in this chapter:
- A timetable for doing a survey in a day (.docx)
- A timetable for doing a survey in a week (.docx)
- An editable checklist for all of the seven steps in the survey process (.docx)
Here is the survey process as an image.