This presentation, co-authored with Whitney Quesenbery, Ian Roddis, Viki Stirling and Sarah Allen, was delivered at UPA 2008 – The Many Faces of User Experience June 16-20, 2008, Baltimore, Maryland, USA Exploring the way search affects usability of a siteContinue reading… Search is now normal behaviour. What do we do about that?
Category: User research
A whole industry sector’s websites rated according to their usability
Caroline Jarrett discusses the results of the annual Better Connected survey, reviewing the state of local authority websites
When more data really isn’t the issue
No matter how big a fan of user testing you are, sometimes it’s not more data but action that’s needed. Caroline Jarrett makes the case for knowing how to strike the balance.
Process or outcome? Measuring the success of usability
A friend has been working with a client for nine months. She’s sort of been ‘usability midwife’ to the birth of their redesigned website: a major development, loads of nasty back-end integration problems, the effort of many teams. Her roleContinue reading… Process or outcome? Measuring the success of usability
Differences between participants and users: representative or not?
‘Rule 1 for usability testing: get representative users.’ Read something like that? Said something like that? I certainly have. And I definitely agree with it, on the whole. But not always: so I thought I’d muse on the issue inContinue reading… Differences between participants and users: representative or not?
Conducting a User-Centred Expert Review
This presentation to the 2007 Annual Conference of the Society for Technical Communication sets out five steps for a user-centred review – whether you have 30 minutes, two days or five days in which to do the work. Whitney QuesenburyContinue reading… Conducting a User-Centred Expert Review
How to write good FAQs (Frequently Asked Questions)
Caroline Jarrett offers advice on improving the way you do Frequently Asked Questions to get better results for users
Good headings help, bad headings hurt
I’ve been on the road recently, teaching my ‘Editing that Works’ workshops to teams of web content providers in a government department. ‘Choose what to say,’ I urge them. And do it like this: apply temporary headings to your text,Continue reading… Good headings help, bad headings hurt
How to get clients to look at wireframes properly
It was the same old story. I was working with Whitney Quesenbery on some wireframes for a client’s website. As usual, she’d done a lovely job on the design. As usual, I’d fussed around with content. We’d done our usualContinue reading… How to get clients to look at wireframes properly
Forms design: Gerry Gaffney interviews me
Gerry Gaffney gave me an opportunity to talk about forms in a podcast for UXpod. You can find the original on Uxpod. Transcript Caroline Jarrett: And you’ve got my permission to play this to whoever you like under whatever circumstances you like.Continue reading… Forms design: Gerry Gaffney interviews me