A version of this paper was first delivered at the 47th Society for Technical Communication Conference in Florida. Most people do not enjoy filling in a form If you want to create a usable form, the first step is to understandContinue reading… Designing usable forms: the three-layer model of the form
Category: Forms
Understanding the costs of data capture: paper, automatic and with the internet
Organisations have sometimes been surprised and disappointed when they re-engineer a forms-based data capture process but fail to achieve their anticipated savings. This paper, presented to CIMTECH 1999 and 2000, explains: how capture costs are built up from data entryContinue reading… Understanding the costs of data capture: paper, automatic and with the internet
‘How to’ manual on forms design: guidelines on font size
This paper presents some of the conflicting advice offered to designers on one particular topic in accessibility: the choice of font size for visually impaired people. This creates practical difficulties for designers when trying to apply the advice. It wasContinue reading… ‘How to’ manual on forms design: guidelines on font size
Case study: Improving a paper form for the Open University
A large proportion of the costs of dealing with forms comes from sorting out the mistakes that people make when they fill in the form. Back in 1999, I worked with the Open University on their paper Registration Agreement and associatedContinue reading… Case study: Improving a paper form for the Open University