To design better public services, we need to unite efforts from inside and outside the public sector – and many roles within it. LibDesign 2016 in Prague Last week in Prague, LibDesign 2016 brought together librarians, web designers, civil servants and academics toContinue reading… Designing better public services: LibDesign Conference 2016 Prague
Category: Design
The next big thing in user experience – putting people first
In the June 2016 edition, UX Matters asked its expert panel what they see as the next big thing in user experience. Here’s my contribution. User experience seems to go in cycles. When I first started working in what we now callContinue reading… The next big thing in user experience – putting people first
Is reading on the web really different?
Is reading on a web site really different from reading on paper? The answer is: no, not really. We don’t read every word on the web. But we don’t read every word on paper, either. “Reading on the web isContinue reading… Is reading on the web really different?
How to look at the content in a form – UK cross-government content meetup
Good forms work across three layers: appearance: are they easy to use and easy to read? conversation: are they easy to understand and easy to answer? relationship: can the user easily get it done and easily move on? I hadContinue reading… How to look at the content in a form – UK cross-government content meetup
Design patterns for government: a community not a library
The UK government now has several hundred designers working on services for citizens. How do we design at scale? This presentation to UXPA’s 2016 conference in Seattle describes some of the methods and tools we are using to collaborate. DesignContinue reading… Design patterns for government: a community not a library
Interfaces include people
Interfaces have always been areas of peril in software development. In this presentation to the Continuous Lifecycle London conference, I argue that If you’re delivering software that has to be used by real people, you need to distinguish between softwareContinue reading… Interfaces include people
How to look at a form, Industryconf 2016
Forms – the only non-optional part of most user experiences, but often the part that gets the least attention. At the 2016 Industry Conf in Newcastle Caroline Jarrett led the audience through the design of typical forms and looked at problems and potential ways to improve them.
Design patterns in government – 2016
How can we design at scale? That’s the challenge that I’m working on with Tim Paul at the Government Digital Service. When Tim first started working at GDS, the designers could fit into a room and sharing was easy. Now we’veContinue reading… Design patterns in government – 2016
Forms workshop for ConCon Manchester 2016
This forms workshop was my first opportunity to contribute to ConCon – a conference for content designers from across government. The differing perspectives of content designers working on GOV.UK and those working within services generated lively discussion during my forms workshop and throughout the conference.Continue reading… Forms workshop for ConCon Manchester 2016
Journey maps: pitfalls and possibilities
At UXPA 2016, I took part in a panel on journey maps. I talked about some of the benefits of journey maps – but also about some of their limitations. Journey maps: pitfalls and possibilities from Caroline Jarrett View the presentation asContinue reading… Journey maps: pitfalls and possibilities