What do we know about designing really complex forms? When I first started discussing the world of grant applications with Karen Fernandes, Senior Product Manager at Cambridge University, I realised that we we now have plenty of good options forContinue reading… The Phylogenetic Tree in forms design: making forms work for complex applications
Category: Design
Lightning talks at Service Design in Government conference 2023
Thank you to everyone who suggested a lightning talk for the 2023 Service Design in Government conference. As usual I learned a huge amount and enjoyed hearing from all the speakers. We had so many proposals that the organisers managedContinue reading… Lightning talks at Service Design in Government conference 2023
Content design in practice May 2023
“Content design in practice” is the latest version of a training course on writing and editing that I present with Jane Matthews. This course started in 2004 Back in 2004, Lesley Twitchen from HM Revenue and Customs asked me toContinue reading… Content design in practice May 2023
Four books to consider for presents
It’s the middle of December, and a time when many of us are looking for a last-minute gift. Or possibly you have a bit of leftover budget to use up this year. So I’d like to tell you about fourContinue reading… Four books to consider for presents
How many participants do you need? One is enoug
“How many participants do I need for my usability test?” is a topic that has been much discussed over the years. A thought for you: “One is enoug”. It’s a slide that I used to show attendees at my ‘IntroductionContinue reading… How many participants do you need? One is enoug
Stop using no-reply email addresses
We are visiting relatives at Christmas this year. They’ve got a houseful already, including several lovely but very young children. “Would you mind booking somewhere nearby rather than staying with us?” Hmm, let me think about that. Two seconds later,Continue reading… Stop using no-reply email addresses
Prune and tune your forms – webinar
“Who wants a longer, more horrible form?” That’s the question that I asked at the start of a Lunch and Learn webinar I joined recently. Orok Brooks, UX researcher and instructor, joined the discussion, hosted by Alun Lucas of formsContinue reading… Prune and tune your forms – webinar
Crafting concentration
Many years ago, I heard a Duchess talking on the radio about her “everyday working life” – clearly nothing like mine. The point that struck me was that she took her tapestry to meetings. How I longed to do theContinue reading… Crafting concentration
What is a service designer? Thoughts from SDinGOV22
“But what IS a service designer?”‘ Clara Greo provided the inspiration for my session at the 2022 Service Design in Government conference (#SDinGov). Clara is an expert service designer herself, and teaches service designers. So if she felt a bit flummoxed,Continue reading… What is a service designer? Thoughts from SDinGOV22
Helping teenage boys to become responsible adults – SDinGOV22
At the Service Design in Government conference in September 2022, Bukola Jolugbo (Kiki) and I talked about some aspects of life today for teenage boys in the UK, focusing on the experience of Black teenagers. Many of us know littleContinue reading… Helping teenage boys to become responsible adults – SDinGOV22