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Category: Design

Four books to consider for presents

Caroline Jarrett 20 December 2022 14 December 2022
Four books to consider for presents

It’s the middle of December, and a time when many of us are looking for a last-minute gift. Or possibly you have a bit of leftover budget to use up this year. So I’d like to tell you about fourContinue reading… Four books to consider for presents

How many participants do you need? One is enoug

Caroline Jarrett 3 July 2023 24 November 2022
How many participants do you need? One is enoug

“How many participants do I need for my usability test?” is a topic that has been much discussed over the years. A thought for you: “One is enoug”. It’s a slide that I used to show attendees at my ‘IntroductionContinue reading… How many participants do you need? One is enoug

Stop using no-reply email addresses

Caroline Jarrett 29 November 2022 18 November 2022
Stop using no-reply email addresses

We are visiting relatives at Christmas this year. They’ve got a houseful already, including several lovely but very young children. “Would you mind booking somewhere nearby rather than staying with us?” Hmm, let me think about that. Two seconds later,Continue reading… Stop using no-reply email addresses

Prune and tune your forms – webinar

Caroline Jarrett 23 October 2024 4 November 2022
Prune and tune your forms – webinar

“Who wants a longer, more horrible form?” That’s the question that I asked at the start of a Lunch and Learn webinar I joined recently. Orok Brooks, UX researcher and instructor, joined the discussion, hosted by Alun Lucas of formsContinue reading… Prune and tune your forms – webinar

Crafting concentration

Caroline Jarrett 23 October 2024 2 November 2022
Crafting concentration

Many years ago, I heard a Duchess talking on the radio about her “everyday working life” – clearly nothing like mine. The point that struck me was that she took her tapestry to meetings. How I longed to do theContinue reading… Crafting concentration

What is a service designer? Thoughts from SDinGOV22

Caroline Jarrett 23 October 2024 1 November 2022
What is a service designer? Thoughts from SDinGOV22

“But what IS a service designer?”‘ Clara Greo provided the inspiration for my session at the 2022 Service Design in Government conference (#SDinGov). Clara is an expert service designer herself, and teaches service designers. So if she felt a bit flummoxed,Continue reading… What is a service designer? Thoughts from SDinGOV22

Helping teenage boys to become responsible adults – SDinGOV22

Caroline Jarrett 23 October 2024 17 October 2022
Helping teenage boys to become responsible adults – SDinGOV22

At the Service Design in Government conference in September 2022, Bukola Jolugbo (Kiki) and I talked about some aspects of life today for teenage boys in the UK, focusing on the experience of Black teenagers. Many of us know littleContinue reading… Helping teenage boys to become responsible adults – SDinGOV22

Lightning talks at Service Design in Government 2022

Caroline Jarrett 23 October 2024 6 October 2022
Lightning talks at Service Design in Government 2022

Last week at the Service Design in Government conference in Edinburgh, we tried a new format for this conference: Lightning Talks. Four speakers responded to my call: Can you say something SDinGOV needs to hear? and we had a livelyContinue reading… Lightning talks at Service Design in Government 2022

Book review: From Solo to Scaled by Natalie Marie Dunbar

Caroline Jarrett 4 September 2022 2 September 2022
Book review: From Solo to Scaled by Natalie Marie Dunbar

If you’re building a user-centred design team, then you need Natalie Marie Dunbar’s book From Solo to Scaled: Building a Sustainable Content Strategy Practice. Of course, if you’re building a content strategy practice – maybe from solo, but also ifContinue reading… Book review: From Solo to Scaled by Natalie Marie Dunbar

How to research components and patterns: common challenges and how to overcome them

Caroline Jarrett 23 October 2024 9 August 2022
How to research components and patterns: common challenges and how to overcome them

This is a joint post by Ignacia Orellana, Amy Hupe, and Caroline Jarrett In our previous joint blog post, we talked about how to share research in design systems. We explained why sharing research matters and what designers and developersContinue reading… How to research components and patterns: common challenges and how to overcome them

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