An error message made it to Top Tweet status on Twitter in 2010. “āAn unknown error message āAPIEpicFAILā was received from the deviceā. The only user option: click on OK. When Duncan Campbell (@dunk) tweeted about this message, he commentedContinue reading… Avoid being embarrassed by your error messages
Category: Design
Designing usable online forms
Designing usable online forms was a discussion group I led at ‘Building the Perfect Council Website’,Ā a Headstar and Socitm Better Connected conference. Designing usable online forms BCPW10 from Caroline Jarrett #forms #formsthatwork
Design to read: guidelines for people who do not read easily
These guidelines are co-authored by Janice (Ginny) Redish, Kathryn Summers, and Caroline Jarrett. Orignally published in the June 2010 issue of UXPA User Experience, our work orginated in the ‘Design to Read’Ā project. Design to read project archive This articleContinue reading… Design to read: guidelines for people who do not read easily
Online forms: saving work or causing stress?
E-forms have benefits, but so do paper forms. To have a successful e-forms project, you need to choose the appropriate level of e-form. This 2010 talk to the International Professional Communication Conference also describes several indicators of e-forms project success.Continue reading… Online forms: saving work or causing stress?
The question protocol: how to make sure every form field is necessary
What is a question protocol? A question protocol is a tool for finding out which form fields are required. It lists: every question you ask who within your organisation uses the answers to each question what they use them forContinue reading… The question protocol: how to make sure every form field is necessary
Tips for designing complex forms, UPA2010
From tax returns to lasting power of attorney, some formsĀ presentĀ both designers and users with a huge number of challenges. In this presentation to the 2010 Usability Professionals’ Association Conference, I highlight some of the pitfalls of designing complex forms –Continue reading… Tips for designing complex forms, UPA2010
Embedded links and online reading accessibility
At the 2010 Society for Technical Communication conference in Dallas, Whitney Quesenbery and I were interviewed aboutĀ the feasibility of removing links embedded directly within paragraphs. These have beenĀ described as “exit points” that confuse and disorient low-literacy readers. The interview wasContinue reading… Embedded links and online reading accessibility
Label placement in forms and other time-consuming forms controversies
A presentation on Label placement in forms, at the Technical Communication Summit, the 56th Annual Conference of the Society for Technical Communication, Dallas, US, May 2010. Amongst the time-consuming controversies we look at are left and right alignment, labels aboveContinue reading… Label placement in forms and other time-consuming forms controversies
Surveys That Work: Using Questionnaires to Gather Useful Data, Seattle 2010
This presentation to the Society for Technical Communication 2010 conference in Seattle, US, compares survey processes and looks at some of the detail of designing surveys – including how to avoid survey error. Surveys That Work: using questionnaires to gatherContinue reading… Surveys That Work: Using Questionnaires to Gather Useful Data, Seattle 2010
Avoid putting a reset button on your web forms
The history of RESET HTML 2.0 appeared in 1995. At that time, I was working in usability of forms ā and I still am. But I didnāt have email or an internet connection. So I think it was remarkably niceContinue reading… Avoid putting a reset button on your web forms