Skip to content
Effortmark: Better forms and surveys (logo)

Effortmark

Better forms and surveys

Main Navigation

  • Home
  • Training
  • Speaking
  • Forms
  • Surveys
  • Design
  • Publications
  • Blog
  • About
  • Contact me

Category: Design

The ‘back’ button: how to manage it on web-based forms

Jane Matthews 3 December 2019 10 September 2010
The ‘back’ button: how to manage it on web-based forms

Developers are often concerned about what will happen in web-based forms when people use the ‘back’ button. For example, users may fill in part of a form, then click ‘back’, not realising they may lose the data they have justContinue reading… The ‘back’ button: how to manage it on web-based forms

Avoid being embarrassed by your error messages

Caroline Jarrett 19 April 2025 9 August 2010
Avoid being embarrassed by your error messages

An error message made it to Top Tweet status on Twitter in 2010. ““An unknown error message ‘APIEpicFAIL’ was received from the device”. The only user option: click on OK. When Duncan Campbell (@dunk) tweeted about this message, he commentedContinue reading… Avoid being embarrassed by your error messages

Designing usable online forms

Jane Matthews 3 December 2019 13 July 2010
Designing usable online forms

Designing usable online forms was a discussion group I led at ‘Building the Perfect Council Website’,  a Headstar and Socitm Better Connected conference. Designing usable online forms BCPW10 from Caroline Jarrett #forms #formsthatwork

Design to read: guidelines for people who do not read easily

Caroline Jarrett 9 July 2025 8 July 2010
Design to read: guidelines for people who do not read easily

These guidelines are co-authored by Janice (Ginny) Redish, Kathryn Summers, and Caroline Jarrett. Orignally published in the June 2010 issue of UXPA User Experience, our work orginated in the ‘Design to Read’  project. Design to read project archive This articleContinue reading… Design to read: guidelines for people who do not read easily

Online forms: saving work or causing stress?

Jane Matthews 3 December 2019 8 July 2010
Online forms: saving work or causing stress?

E-forms have benefits, but so do paper forms. To have a successful e-forms project, you need to choose the appropriate level of e-form. This 2010 talk to the International Professional Communication Conference also describes several indicators of e-forms project success.Continue reading… Online forms: saving work or causing stress?

The question protocol: how to make sure every form field is necessary

Caroline Jarrett 19 August 2025 7 June 2010
The question protocol: how to make sure every form field is necessary

What is a question protocol? A question protocol is a tool for finding out which form fields are required. It lists: every question you ask who within your organisation uses the answers to each question what they use them forContinue reading… The question protocol: how to make sure every form field is necessary

Tips for designing complex forms, UPA2010

Jane Matthews 28 June 2023 26 May 2010
Tips for designing complex forms, UPA2010

From tax returns to lasting power of attorney, some forms present both designers and users with a huge number of challenges. In this presentation to the 2010 Usability Professionals’ Association Conference, I highlight some of the pitfalls of designing complex forms –Continue reading… Tips for designing complex forms, UPA2010

Embedded links and online reading accessibility

Jane Matthews 3 December 2019 20 May 2010
Embedded links and online reading accessibility

At the 2010 Society for Technical Communication conference in Dallas, Whitney Quesenbery and I were interviewed about the feasibility of removing links embedded directly within paragraphs. These have been described as “exit points” that confuse and disorient low-literacy readers. The interview wasContinue reading… Embedded links and online reading accessibility

Label placement in forms and other time-consuming forms controversies

Jane Matthews 19 March 2020 17 May 2010
Label placement in forms and other time-consuming forms controversies

A presentation on Label placement in forms, at the Technical Communication Summit, the 56th Annual Conference of the Society for Technical Communication, Dallas, US, May 2010. Amongst the time-consuming controversies we look at are left and right alignment, labels aboveContinue reading… Label placement in forms and other time-consuming forms controversies

Surveys That Work: Using Questionnaires to Gather Useful Data, Seattle 2010

Caroline Jarrett 19 March 2020 30 April 2010
Surveys That Work: Using Questionnaires to Gather Useful Data, Seattle 2010

This presentation to the Society for Technical Communication 2010 conference in Seattle, US, compares survey processes and looks at some of the detail of designing surveys – including how to avoid survey error. Surveys That Work: using questionnaires to gatherContinue reading… Surveys That Work: Using Questionnaires to Gather Useful Data, Seattle 2010

Posts pagination

Previous Page 1 … Page 11 Page 12 Page 13 … Page 21 Next

Primary Sidebar

Latest Blog Posts

  • How to allocate time effectively in a training course8 October 2025
    In this blog post we will help you to decide how to use the time you haveContinue reading... How to allocate time effectively in a training course
  • Book review: Numbers and Nerves: Information, emotion and meaning in a world of data13 August 2025
    ‘Numbers and Nerves: Information, emotion and meaning in a world of data’ is an eclectic collection ofContinue reading... Book review: Numbers and Nerves: Information, emotion and meaning in a world of data
  • Error rates and data quality – my 2025 topic11 August 2025
    In 2025, I’m focusing on error rates and data quality. My plan is to update this postContinue reading... Error rates and data quality – my 2025 topic

RSS Feed

Footer Menu

  • Home
  • Training
  • Speaking
  • Forms
  • Surveys
  • Design
  • Publications
  • Blog
  • About
  • Contact me

@ Creative Commons Attribution 4.0 International Public License

Theme by Suri