My starting point for a workshop I led at UX Cambridge 2012 was being asked whether a usability test can use only a questionnaire with no observation? This presentation – How to find out about the usability of your website using aContinue reading… How to find out about the usability of your website using a survey
Category: Design
How to ask about user satisfaction in a survey
Surveys often include questions about satisfaction. But what is satisfaction: an emotional response? all about comparisons? And what does it mean for user experience? This article, first published in the November 2012 UXMatters, examines what satisfaction means and how best to handle its complexity in aContinue reading… How to ask about user satisfaction in a survey
More investigation of why usability problems go unfixed
Not enough time, not enough resources, not enough clout to make it happen… Earlier in the year, Steve Krug and I reported on a survey that we carried out amongst UX professionals about why usability problems go unfixed. We suggested some ideasContinue reading… More investigation of why usability problems go unfixed
How to improve a complex form
If you have a long, complicated form then here are some things that you can do to help users through it: Find out which parts of it are truly necessary. Can you simplify it at all, or perhaps delay someContinue reading… How to improve a complex form
Ten tips for a better UX survey, Las Vegas 2012
I was delighted to be invited to talk to the User Experience Professionals Association Conference in Las Vegas in June. This presentation offers tips on writing better questions, using rating scales well, improving the whole survey process, and testing, testing,Continue reading… Ten tips for a better UX survey, Las Vegas 2012
Basic best practices for buttons
Buttons on websites? Nothing special: just an ordinary everyday element of interaction design. Despite this, it’s rather too easy to find buttons that don’t conform to some basic best practices. Here are my basic best practices for buttons: Make buttons look likeContinue reading… Basic best practices for buttons
Buttons on forms and surveys: a look at some research
Where to put the buttons on forms? There seem to be endless discussions: Does ‘submit’ or ‘send’ or ‘OK’ go to the left or right of ‘cancel’? Does ‘next’ go to the left or right of ‘previous’? My views are:Continue reading… Buttons on forms and surveys: a look at some research
Design tips for surveys 2012 – a seminar for UIE
When I was invited, as a Rosenfeld Media aspiring author, to talk about surveys for the UIE All You Can Learn series of seminars, I had to think hard about how to condense a full-day training workshop into something that would work forContinue reading… Design tips for surveys 2012 – a seminar for UIE
Design tips for complex forms, J Boye 2011
I was invited to the 2011 J.Boye conference in Aarhus Denmark to deliver a presentation on designing complex forms. People experience forms at three levels – appearance, conversation and relationship – and complexity affects each of them. Using examples from the UK and Danish governmentsContinue reading… Design tips for complex forms, J Boye 2011
Surveys in practice and theory, J Boye 2011
At the 2011 J.Boye conference in Aarhus Denmark, I had the opportunity to run a workshop on surveys. We focused mainly on the practicalities of better surveys: how to write better questions and how to run a good survey process from startContinue reading… Surveys in practice and theory, J Boye 2011