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Category: Content design

Getting forms right: how better words lead to better results

Caroline Jarrett 26 February 2025 3 December 2024
Getting forms right: how better words lead to better results

Content design is crucial for good forms, so I was thrilled when Content Club in London asked me to talk about forms for their September 2024 meeting. They chose a rich variety of topics about forms. We started on theContinue reading… Getting forms right: how better words lead to better results

Creating truly accessible forms: workshop at SD in Government 2024

Caroline Jarrett 26 February 2025 15 October 2024
Creating truly accessible forms: workshop at SD in Government 2024

Many thanks to Vicky Teinaki for collaborating on our workshop – Creating truly accessible forms – at the Service Design in Government conference in Edinburgh, 2024. We used the session to encourage participants to consider running similiar workshops in theirContinue reading… Creating truly accessible forms: workshop at SD in Government 2024

New training course: Content design for forms

Caroline Jarrett 26 February 2025 8 May 2024
New training course: Content design for forms

I’m delighted to announce that I’ve teamed up with Crocstar Training School to offer a new course: Content design for forms. This course will help you to create better questions, hints, help, and error messages Asking questions in the rightContinue reading… New training course: Content design for forms

Coffee and content: Using surveys to uncover audience insights

Caroline Jarrett 26 February 2025 20 February 2024
Coffee and content: Using surveys to uncover audience insights

Content design is crucial for surveys, so it was fun to turn that around and think about surveys for content design for a change, as part of the Coffee and Content webinar series. My theme was ‘Using surveys to uncoverContinue reading… Coffee and content: Using surveys to uncover audience insights

Matters of life and death: an investigation of “living wills” and other advance directives

Caroline Jarrett 5 June 2024 12 August 2005
Matters of life and death: an investigation of “living wills” and other advance directives

Earlier this year, we learned of the bitter legal battles over Terri Schiavo. Her husband and her parents disagreed on whether to continue to give her treatment after she collapsed into a coma seven years ago. Like Terri, I haveContinue reading… Matters of life and death: an investigation of “living wills” and other advance directives

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Latest Blog Posts

  • Error rates and data quality – my 2025 topic12 May 2025
    In 2025, I’m focusing on error rates and data quality. My plan is to update this postContinue reading... Error rates and data quality – my 2025 topic
  • Getting forms right: how better words lead to better results3 December 2024
    Content design is crucial for good forms, so I was thrilled when Content Club in London askedContinue reading... Getting forms right: how better words lead to better results
  • Some thoughts about surveys for Olin College of Engineering Students 202420 November 2024
    Would you like a lightning introduction to the errors in Total Survey Error? I was delighted whenContinue reading... Some thoughts about surveys for Olin College of Engineering Students 2024

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