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Category: Articles

Hooray, I’m Doing the Forms!

Caroline Jarrett 12 December 2019 12 December 2004
Hooray, I’m Doing the Forms!

Here’s a little secret that I’d like to share with you: most people just aren’t all that thrilled by forms. They don’t like filling them in, they don’t like thinking about them, and they certainly don’t like the idea ofContinue reading… Hooray, I’m Doing the Forms!

Not beyond usability – just nearby

Jane Matthews 23 March 2020 29 November 2004
Not beyond usability – just nearby

I’ve got a pet peeve: the phrase ‘beyond usability’. It doesn’t matter who uses it and how appropriate it is to the content of their article, website, speech or whatever. I hear it, I get annoyed, I stop paying attention.Continue reading… Not beyond usability – just nearby

Usability test reports – your chance to influence a new standard

Jane Matthews 12 December 2019 24 October 2004
Usability test reports – your chance to influence a new standard

What do you think about international standards such as ISO 13407 or ISO 9000? Necessary but dull? Expensive but important? Irrelevant to daily life? I’m not going to pretend that these documents are ever going to compete with Harry PotterContinue reading… Usability test reports – your chance to influence a new standard

The piece of HTML created just for me: Reset

Caroline Jarrett 12 December 2019 29 September 2004
The piece of HTML created just for me: Reset

HTML 2.0 appeared in 1995. At that time, I was working in usability of forms – and I still am. But I didn’t have email or an internet connection. So I think it was remarkably nice of the authors to includeContinue reading… The piece of HTML created just for me: Reset

Designing comparative evaluations

Caroline Jarrett 12 December 2019 31 August 2004
Designing comparative evaluations

It was one of those calls that is simultaneously good news and bad news. “We’d like you to do an evaluation for us. We have two designs here and we want to know which one is better”. The good news:Continue reading… Designing comparative evaluations

How not to get a job in usability

Jane Matthews 12 December 2019 31 July 2004
How not to get a job in usability

Way back in 1982, a powerful television series called Boys from the Blackstuff added a new catchphrase to the British vocabulary: “gizza job”. A key character, Yosser Hughes, had a torrid time trying to find a job in Liverpool duringContinue reading… How not to get a job in usability

Don’t get bitten by JAWS – it deserves respect

Caroline Jarrett 23 March 2020 28 June 2004
Don’t get bitten by JAWS – it deserves respect

A question came up recently on a usability list: how best to test a web application for accessibility. The questioner was new to the field and asked about various points, but the one that resonated with me was this: ‘Finally,Continue reading… Don’t get bitten by JAWS – it deserves respect

A farewell to pop-ups

Caroline Jarrett 24 May 2022 3 May 2004
A farewell to pop-ups

Comment added in 2022: These days we use the term ‘modal’ instead of ‘pop-up’ and I don’t see as much discussion of pop-up blockers. Otherwise, I think this is still accurate. CJ.   Do you remember the olden days onContinue reading… A farewell to pop-ups

Dos and don’ts of web traffic measurement

Jane Matthews 12 December 2019 29 January 2004
Dos and don’ts of web traffic measurement

Last week I was deep into one of my favourite things: brooding on web traffic data. And it got me thinking about the joy of measurement – particularly in the context of making websites easy to use. Usability testing isContinue reading… Dos and don’ts of web traffic measurement

Four ways to lose an order (and one way to get one)

Jane Matthews 12 December 2019 2 January 2004
Four ways to lose an order (and one way to get one)

A week before Christmas I was shopping online, as usual, but this time with some relatively clear requirements rather than purely as a displacement activity from the important business of writing a report. These were the requirements: delivery before ChristmasContinue reading… Four ways to lose an order (and one way to get one)

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