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Four ways to make a better survey, WebExpo2023

Caroline Jarrett 26 February 2025 21 April 2023
Four ways to make a better survey, WebExpo2023

In this half-day survey workshop for WebExpo2023, I led a lively group of Czech attendees through four methods for improving their next survey: Goals: Ruthlessly focus your survey on an immediate decision.  I talked about the survey process from goalsContinue reading… Four ways to make a better survey, WebExpo2023

How to save money by fixing forms, presentation to WebExpo 2023

Caroline Jarrett 26 February 2025 19 April 2023
How to save money by fixing forms, presentation to WebExpo 2023

I was delighted to be invited to the WebExpo conference in Prague, and even more delighted to have a chance to talk about my favourite topic: better forms. Specifically, this time I decided to focus on how to save moneyContinue reading… How to save money by fixing forms, presentation to WebExpo 2023

The Most Crucial Question and the Burning Issue for Product Makers

Caroline Jarrett 7 June 2023 3 April 2023
The Most Crucial Question and the Burning Issue for Product Makers

The Product Makers community invited me to share some thoughts about surveys. To get the best value from a survey, it’s important to be really clear on why you are doing it. In this talk, I encouraged product makers toContinue reading… The Most Crucial Question and the Burning Issue for Product Makers

Four books to consider for presents

Caroline Jarrett 20 December 2022 14 December 2022
Four books to consider for presents

It’s the middle of December, and a time when many of us are looking for a last-minute gift. Or possibly you have a bit of leftover budget to use up this year. So I’d like to tell you about fourContinue reading… Four books to consider for presents

How to look at a form: Boye and Company

Caroline Jarrett 29 November 2022 29 November 2022
How to look at a form: Boye and Company

It was an honour to be invited back for my second Boye and Company conference call. Previously, I talked about better surveys. This time, we focused on my favourite topic – forms that work.  We looked at a selection ofContinue reading… How to look at a form: Boye and Company

How many participants do you need? One is enoug

Caroline Jarrett 3 July 2023 24 November 2022
How many participants do you need? One is enoug

“How many participants do I need for my usability test?” is a topic that has been much discussed over the years. A thought for you: “One is enoug”. It’s a slide that I used to show attendees at my ‘IntroductionContinue reading… How many participants do you need? One is enoug

Stop using no-reply email addresses

Caroline Jarrett 29 November 2022 18 November 2022
Stop using no-reply email addresses

We are visiting relatives at Christmas this year. They’ve got a houseful already, including several lovely but very young children. “Would you mind booking somewhere nearby rather than staying with us?” Hmm, let me think about that. Two seconds later,Continue reading… Stop using no-reply email addresses

Prune and tune your forms – webinar

Caroline Jarrett 23 October 2024 4 November 2022
Prune and tune your forms – webinar

“Who wants a longer, more horrible form?” That’s the question that I asked at the start of a Lunch and Learn webinar I joined recently. Orok Brooks, UX researcher and instructor, joined the discussion, hosted by Alun Lucas of formsContinue reading… Prune and tune your forms – webinar

Using and abusing surveys in customer onboarding – ebook chapter

Caroline Jarrett 3 November 2022 3 November 2022
Using and abusing surveys in customer onboarding – ebook chapter

Badly thought-out forms and surveys can damage your organisation’s relationship with its customers at any stage. But a bad question in the onboading process can stop your customers from having any relationship with you at all. That’s the theme ofContinue reading… Using and abusing surveys in customer onboarding – ebook chapter

Crafting concentration

Caroline Jarrett 23 October 2024 2 November 2022
Crafting concentration

Many years ago, I heard a Duchess talking on the radio about her “everyday working life” – clearly nothing like mine. The point that struck me was that she took her tapestry to meetings. How I longed to do theContinue reading… Crafting concentration

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Latest Blog Posts

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    In 2025, I’m focusing on error rates and data quality. My plan is to update this postContinue reading... Error rates and data quality – my 2025 topic
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    Content design is crucial for good forms, so I was thrilled when Content Club in London askedContinue reading... Getting forms right: how better words lead to better results
  • Some thoughts about surveys for Olin College of Engineering Students 202420 November 2024
    Would you like a lightning introduction to the errors in Total Survey Error? I was delighted whenContinue reading... Some thoughts about surveys for Olin College of Engineering Students 2024

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