It was a pleasure to be able to support the UX Writers Africa Conference in Lagos, Nigeria in November 2023. The one day event featured presentations, a panel session, networking and a keynote. Congratulations to the founders Joynels Ogbogu andContinue reading… UX Writers Africa Conference 2023: Beyond Words
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Book review: The View From Down Here by Lucy Webster
What is life like when you’re young, female, and disabled? Lucy Webster is a journalist who is herself disabled, and she’s a powerful accessibility advocate. Now she’s brought together her experiences in her memoir: The View from down here: LifeContinue reading… Book review: The View From Down Here by Lucy Webster
Some thoughts about surveys – talk for students at Olin College of Engineering
It was such a pleasure to spend time with students at Olin College, and their tutor Sarah Bloomer, talking about surveys. They’ve been reading my book and writing their own surveys and asked me some great questions in the session.Continue reading… Some thoughts about surveys – talk for students at Olin College of Engineering
FormFest2023 – The future of forms: what’s ahead?
What do you do when you get an invitation to talk on your favourite topic with some of your favourite people? Say “yes”, of course. I was thrilled to be part of the Closing Keynote at FormFest2023 organised by CodeContinue reading… FormFest2023 – The future of forms: what’s ahead?
How design systems manage contributions: panel at Design System Day 2023
After enjoying the virtual-only Design Systems Day organised by the GOV.UK Design systems team in 2022, I was thrilled when they announced that the 2023 version would be two days: one in-person in Edinburgh, and one virtual. I was evenContinue reading… How design systems manage contributions: panel at Design System Day 2023
The Phylogenetic Tree in forms design: making forms work for complex applications
What do we know about designing really complex forms? When I first started discussing the world of grant applications with Karen Fernandes, Senior Product Manager at Cambridge University, I realised that we we now have plenty of good options forContinue reading… The Phylogenetic Tree in forms design: making forms work for complex applications
Lightning talks at Service Design in Government conference 2023
Thank you to everyone who suggested a lightning talk for the 2023 Service Design in Government conference. As usual I learned a huge amount and enjoyed hearing from all the speakers. We had so many proposals that the organisers managedContinue reading… Lightning talks at Service Design in Government conference 2023
Do you have something different to share at SDinGov 2023?
Update – September 2023 This call for suggestions is now CLOSED. Thanks very much to everyone who shared this call for suggestions, and even more thanks to everyone who got in touch to discuss their ideas. The call for suggestionsContinue reading… Do you have something different to share at SDinGov 2023?
Content design in practice May 2023
“Content design in practice” is the latest version of a training course on writing and editing that I present with Jane Matthews. This course started in 2004 Back in 2004, Lesley Twitchen from HM Revenue and Customs asked me toContinue reading… Content design in practice May 2023
Two ways to improve your survey for Delib
How can we make surveys more useful in the context of local government consultations? I recently had the opportunity to explore that question at a user group meeting organised by Delib, the provider of the Citizen Space platform that helpsContinue reading… Two ways to improve your survey for Delib