Thank you to everyone who suggested a lightning talk for the 2023 Service Design in Government conference. As usual I learned a huge amount and enjoyed hearing from all the speakers. We had so many proposals that the organisers managedContinue reading… Lightning talks at Service Design in Government conference 2023
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Do you have something different to share at SDinGov 2023?
Update – September 2023 This call for suggestions is now CLOSED. Thanks very much to everyone who shared this call for suggestions, and even more thanks to everyone who got in touch to discuss their ideas. The call for suggestionsContinue reading… Do you have something different to share at SDinGov 2023?
Content design in practice May 2023
“Content design in practice” is the latest version of a training course on writing and editing that I present with Jane Matthews. This course started in 2004 Back in 2004, Lesley Twitchen from HM Revenue and Customs asked me toContinue reading… Content design in practice May 2023
Two ways to improve your survey for Delib
How can we make surveys more useful in the context of local government consultations? I recently had the opportunity to explore that question at a user group meeting organised by Delib, the provider of the Citizen Space platform that helpsContinue reading… Two ways to improve your survey for Delib
Four ways to make a better survey, WebExpo2023
In this half-day survey workshop for WebExpo2023, I led a lively group of Czech attendees through four methods for improving their next survey: Goals: Ruthlessly focus your survey on an immediate decision. I talked about the survey process from goalsContinue reading… Four ways to make a better survey, WebExpo2023
How to save money by fixing forms, presentation to WebExpo 2023
I was delighted to be invited to the WebExpo conference in Prague, and even more delighted to have a chance to talk about my favourite topic: better forms. Specifically, this time I decided to focus on how to save moneyContinue reading… How to save money by fixing forms, presentation to WebExpo 2023
The Most Crucial Question and the Burning Issue for Product Makers
The Product Makers community invited me to share some thoughts about surveys. To get the best value from a survey, it’s important to be really clear on why you are doing it. In this talk, I encouraged product makers toContinue reading… The Most Crucial Question and the Burning Issue for Product Makers
Four books to consider for presents
It’s the middle of December, and a time when many of us are looking for a last-minute gift. Or possibly you have a bit of leftover budget to use up this year. So I’d like to tell you about fourContinue reading… Four books to consider for presents
How to look at a form: Boye and Company
It was an honour to be invited back for my second Boye and Company conference call. Previously, I talked about better surveys. This time, we focused on my favourite topic – forms that work. We looked at a selection ofContinue reading… How to look at a form: Boye and Company
How many participants do you need? One is enoug
“How many participants do I need for my usability test?” is a topic that has been much discussed over the years. A thought for you: “One is enoug”. It’s a slide that I used to show attendees at my ‘IntroductionContinue reading… How many participants do you need? One is enoug