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Journey maps: pitfalls and possibilities

Jane Matthews 13 November 2024 2 March 2016
Journey maps: pitfalls and possibilities

At UXPA 2016, I took part in a panel on journey maps. I talked about some of the benefits of journey maps – but also about some of their limitations.  Journey maps: pitfalls and possibilities from Caroline Jarrett #usability #user research

Testing documents: a meeting of Clarity International London

Caroline Jarrett 13 November 2024 29 January 2016
Testing documents: a meeting of Clarity International London

Thanks to the generosity of the City Remembrancer’s office in the City of London, I had the unusual privilege of leading a workshop about testing documents at The City Centre, their meeting venue by the Guildhall. The meeting was one ofContinue reading… Testing documents: a meeting of Clarity International London

Design at scale: building a design community

Caroline Jarrett 13 November 2024 11 December 2015
Design at scale: building a design community

The following article, written with Tim Paul, first appeared in UXPA Magazine:  Design at scale: Building a design community. It focuses on four design patterns we’d been working on for the GDS Service Manual: dates; display of error messages; gender andContinue reading… Design at scale: building a design community

Seminar on teaching Total Survey Error, Auckland

Caroline Jarrett 13 November 2024 6 November 2015
Seminar on teaching Total Survey Error, Auckland

My trip to New Zealand ended on a high note, with an invitation from Beryl Plimmer to visit the University of Auckland Computer Science department for a seminar: “The Survey Octopus: An approach to teaching Total Survey Error”. Thanks to Simone LinzContinue reading… Seminar on teaching Total Survey Error, Auckland

Creating forms that help voters take action

Jane Matthews 13 November 2024 30 October 2015
Creating forms that help voters take action

The Field Guide Series aims to equip local election officials in the US with the information they need to ensure voters are able to vote as they intend. It was a privilege to be involved in this Center for CivicContinue reading… Creating forms that help voters take action

Getting valid results from surveys: meet the Survey Octopus

Jane Matthews 13 November 2024 30 October 2015
Getting valid results from surveys: meet the Survey Octopus

Surveys are a powerful research method, but not easy to get right. The Survey Octopus is a way of thinking through the issues that will ensure that you’ll get solid results from your survey that you can use to makeContinue reading… Getting valid results from surveys: meet the Survey Octopus

A community, not a library: design patterns for government services

Jane Matthews 13 November 2024 28 October 2015
A community, not a library: design patterns for government services

This workshop at UX New Zealand 2015 was a chance for me to lead a discussion on design patterns and forms elements for the UK government website GOV.UK. Looking at our experiences within the UK Government Digital Service #gdsteam theContinue reading… A community, not a library: design patterns for government services

Designing forms that work: UX Australia workshop

Caroline Jarrett 13 November 2024 20 October 2015
Designing forms that work: UX Australia workshop

Thanks again to the UX people in Melbourne and Sydney who came to our UX Australia workshops on “Designing forms that work”, and to Donna Spencer for organising them. I started us off with an introduction to thinking about forms. Continue reading… Designing forms that work: UX Australia workshop

Because the light bulb has to want to change

Caroline Jarrett 13 November 2024 17 October 2015
Because the light bulb has to want to change

Sometime in 2011, Steve Krug and I were chatting about a puzzling challenge in usability: the agreed but unfixed problem. ‘Agreed problems’ are ones that clients are fully aware of and agree need to be fixed. ‘Unfixed problems’ are onesContinue reading… Because the light bulb has to want to change

Making presentations accessible

Jane Matthews 13 November 2024 15 October 2015
Making presentations accessible

“Could you make sure my older presentations are fully accessible?” Caroline’s request seemed an easy enough task: we’re both keen to ensure that we reach the widest possible audience. Armed with an early version of Whitney Quesenbery’s tips on accessibleContinue reading… Making presentations accessible

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