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Author: Jane Matthews

How to get a job in usability

Jane Matthews 3 February 2026 30 June 2009
How to get a job in usability

As I write, it’s the height of summer here in the UK. The solstice has brought long, perfect days and a new crop of recent graduates, judging by the ‘can I have a job’ emails that I’m starting to get.Continue reading… How to get a job in usability

Tom Johnson interviews Caroline about her new book, Forms that Work

Jane Matthews 3 February 2026 20 June 2009
Tom Johnson interviews Caroline about her new book, Forms that Work

In this podcast for Tom’s blog, I’d Rather Be Writing, I get to talk about my new book, Forms that Work: Designing Web Forms for Usability,  co-authored with Gerry Gaffney. We discuss  the perceived value users must feel in order to partContinue reading… Tom Johnson interviews Caroline about her new book, Forms that Work

Progressive disclosure: valid or sneaky?

Jane Matthews 3 February 2026 10 June 2009
Progressive disclosure: valid or sneaky?

Gianpiero on social media asked: “What do you feel about progressive disclosure in forms? Valid or sneaky (considering you’re probably hiding a lot of fields)?” I’m a huge fan of progressive disclosure, provided it’s used in an honest way. LetContinue reading… Progressive disclosure: valid or sneaky?

Statistically significant usability testing

Jane Matthews 3 February 2026 1 June 2009
Statistically significant usability testing

It was an intriguing question: “How do I find out about statistically significant usability testing?”. I’m sure it’s one that you’ve encountered, and maybe your reaction was the same as mine: “That’s the wrong question”. Then I realised that ifContinue reading… Statistically significant usability testing

Lessons from Celebrity Chefs: heuristic inspection or user-centred design?

Jane Matthews 17 February 2026 6 April 2009
Lessons from Celebrity Chefs: heuristic inspection or user-centred design?

Two TV cookery programmes take a contrasting approach to redesigning their menus, with lessons for the way we approach usability in our services.

How to deal with international addresses on a website

Jane Matthews 17 February 2026 10 March 2009
How to deal with international addresses on a website

Caroline Jarrett explains why offering users a plain field to enter their address is a better option than forcing them to use a format you’ve devised based on your own country’s standard way of expressing an address.

Where to place labels in forms

Jane Matthews 17 February 2026 25 February 2009
Where to place labels in forms

Small details can affect a user’s experience of filling out a form. At the 2009 UXPA conference Caroline Jarrett explains what some of those small details are and how to make forms more usable.

Designing paper forms

Jane Matthews 17 February 2026 29 January 2009
Designing paper forms

As the book Forms that Work: Designing web forms for usability is published, one of its’ authors, Caroline Jarrett, explains which of its chapters contain advice that can equally be useful when creating paper forms

Culture part 2 – what really matters in designing for different cultures

Jane Matthews 17 February 2026 21 January 2009
Culture part 2 – what really matters in designing for different cultures

Caroline Jarrett shares some of her learnings from attending a conference where most participants were working cross-culturally

Colours and Culture – don’t always believe what you read

Jane Matthews 17 February 2026 4 December 2008
Colours and Culture – don’t always believe what you read

Thinking about colour in the context of different cultures can be more complicated than we’re led to believe. Caroline Jarrett points out some of the pitfalls.

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Latest Blog Posts

  • Rosenverse webinar: Measuring error rates to get ready for AI17 February 2026
    Caroline delivers a webinar for Rosenverse 2026 on data quality and error rates, with suggestions and resources for tracking both
  • My research on error rates and data quality17 February 2026
    In 2025, I focused mostly on error rates and data quality. I did a series of workshopsContinue reading... My research on error rates and data quality
  • Garbage in, garbage out: Workshop at SDinGOV 202521 October 2025
    My topic for 2025 is ‘error rates and data quality’, and it was a pleasure to haveContinue reading... Garbage in, garbage out: Workshop at SDinGOV 2025

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