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Author: Jane Matthews

Getting valid results from surveys: meet the Survey Octopus

Jane Matthews 13 November 2024 30 October 2015
Getting valid results from surveys: meet the Survey Octopus

Surveys are a powerful research method, but not easy to get right. The Survey Octopus is a way of thinking through the issues that will ensure that you’ll get solid results from your survey that you can use to makeContinue reading… Getting valid results from surveys: meet the Survey Octopus

A community, not a library: design patterns for government services

Jane Matthews 13 November 2024 28 October 2015
A community, not a library: design patterns for government services

This workshop at UX New Zealand 2015 was a chance for me to lead a discussion on design patterns and forms elements for the UK government website GOV.UK. Looking at our experiences within the UK Government Digital Service #gdsteam theContinue reading… A community, not a library: design patterns for government services

Making presentations accessible

Jane Matthews 13 November 2024 15 October 2015
Making presentations accessible

“Could you make sure my older presentations are fully accessible?” Caroline’s request seemed an easy enough task: we’re both keen to ensure that we reach the widest possible audience. Armed with an early version of Whitney Quesenbery’s tips on accessibleContinue reading… Making presentations accessible

Six crucial survey concepts that UX professionals need to know

Jane Matthews 16 March 2020 21 September 2014
Six crucial survey concepts that UX professionals need to know

Surveys can be a really valuable source of great data. At the 2014 UXPA conference I decided to challenge my audience with a workshop exploring six crucial concepts from survey methodology that will determine how useful that data is: ask questionsContinue reading… Six crucial survey concepts that UX professionals need to know

Getting value from user research

Jane Matthews 29 October 2021 4 August 2014
Getting value from user research

‘What are your favourite ways to learn about your users?’ was the topic in the August Ask UXMatters column. It was an opportunity for me to point out that there is value in learning about users only if our colleaguesContinue reading… Getting value from user research

Form design and usability – an interview in the UX review

Jane Matthews 28 January 2021 31 July 2014
Form design and usability – an interview in the UX review

“Whose work should you be checking out if you’re interested in better forms?” For me, that’s the most interesting question I was asked in a new interview on forms design and usability for theUXreview because it gave me the opportunity to share a host of linksContinue reading… Form design and usability – an interview in the UX review

Lessons from Lisbon in accessible design

Jane Matthews 8 July 2019 30 June 2014
Lessons from Lisbon in accessible design

One reason I argue so strongly for designing in accessibility for people with special needs is that accessible design is also good design. Watching people explore a model of Lisbon’s Belem Tower – provided for people with visual impairments – wasContinue reading… Lessons from Lisbon in accessible design

An unanswerable survey invitation

Jane Matthews 18 November 2019 16 June 2014
An unanswerable survey invitation

“Choose a single question and get it in front of some users” – that’s what I wrote myself in my aims for the survey book I’m currently writing. Evernote recently sent me an email that corresponds to that advice. TheContinue reading… An unanswerable survey invitation

A deep dive into questions

Jane Matthews 14 November 2019 6 June 2014
A deep dive into questions

How to ask better questions, and how to assess user experience using surveys, were the themes of the workshop I ran for UXLX – the 2014 User Experience conference held in Lisbon. We focused first on the four key areas for improving survey questions:Continue reading… A deep dive into questions

Eye Tracking in User Experience Design

Jane Matthews 20 May 2019 30 April 2014
Eye Tracking in User Experience Design

Eye tracking can be a valuable tool in understanding how users are interacting with forms and surveys – in order to improve them. It’s a topic I’ve presented on many times, such as in this presentation on Visual Forms to the UKContinue reading… Eye Tracking in User Experience Design

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