Is your user research looking inwards, at how your service works, or outwards, at the lives of those it affects? The right research in the right direction at the right time can truly add value – but there’s usually noContinue reading… Inwards and outwards research: choosing your research methods according to the service lifecycle
Author: Jane Matthews
UKGovcamp: conversational UIs, chatbots and webchat
Who benefits when organisations use conversational UIs and other chat tools? Is it about saving money or delivering a better service? What ethical issues do they raise? Do you tell users they are talking with a bot? How do developers respondContinue reading… UKGovcamp: conversational UIs, chatbots and webchat
Design patterns for government: a community not a library
The UK government now has several hundred designers working on services for citizens. How do we design at scale? This presentation to UXPA’s 2016 conference in Seattle describes some of the methods and tools we are using to collaborate. DesignContinue reading… Design patterns for government: a community not a library
Interfaces include people
Interfaces have always been areas of peril in software development. In this presentation to the Continuous Lifecycle London conference, I argue that If you’re delivering software that has to be used by real people, you need to distinguish between softwareContinue reading… Interfaces include people
Journey maps: pitfalls and possibilities
At UXPA 2016, I took part in a panel on journey maps. I talked about some of the benefits of journey maps – but also about some of their limitations. Journey maps: pitfalls and possibilities from Caroline Jarrett View the presentation asContinue reading… Journey maps: pitfalls and possibilities
Creating forms that help voters take action
The Field Guide Series aims to equip local election officials in the US with the information they need to ensure voters are able to vote as they intend. It was a privilege to be involved in this Center for CivicContinue reading… Creating forms that help voters take action
Getting valid results from surveys: meet the Survey Octopus
Surveys are a powerful research method, but not easy to get right. The Survey Octopus is a way of thinking through the issues that will ensure that you’ll get solid results from your survey that you can use to makeContinue reading… Getting valid results from surveys: meet the Survey Octopus
A community, not a library: design patterns for government services
This workshop at UX New Zealand 2015 was a chance for me to lead a discussion on the design patterns and forms elements we’ve been working on for the UK government website GOV.UK. Looking at our experiences within the UKContinue reading… A community, not a library: design patterns for government services
Making presentations accessible
“Could you make sure my older presentations are fully accessible?” Caroline’s request seemed an easy enough task: we’re both keen to ensure that we reach the widest possible audience. Armed with an early version of Whitney Quesenbery’s tips on accessibleContinue reading… Making presentations accessible
Form design and usability – an interview in the UX review
“Whose work should you be checking out if you’re interested in better forms?” For me, that’s the most interesting question I was asked in an interview on forms design and usability for the UXreview because it gave me the opportunityContinue reading… Form design and usability – an interview in the UX review