Is your user research looking inwards, at how your service works, or outwards, at the lives of those it affects? The right research in the right direction at the right time can truly add value – but there’s usually noContinue reading… Inwards and outwards research: choosing your research methods according to the service lifecycle
Author: Jane Matthews
UKGovcamp: conversational UIs, chatbots and webchat
Who benefits when organisations use conversational UIs and other chat tools? Is it about saving money or delivering a better service? What ethical issues do they raise? Do you tell users they are talking with a bot? How do developers respondContinue reading… UKGovcamp: conversational UIs, chatbots and webchat
How to look at the content in a form – UK cross-government content meetup
Good forms work across three layers: appearance: are they easy to use and easy to read? conversation: are they easy to understand and easy to answer? relationship: can the user easily get it done and easily move on? I hadContinue reading… How to look at the content in a form – UK cross-government content meetup
Design patterns for government: a community not a library
The UK government now has several hundred designers working on services for citizens. How do we design at scale? This presentation to UXPA’s 2016 conference in Seattle describes some of the methods and tools we are using to collaborate. DesignContinue reading… Design patterns for government: a community not a library
Write clearly: take your web writing to the next level 2016
These slides, setting out a series of rules for producing clear and effective web writing, come from a workshop delivered to staff of EMBL/EBI in May 2016. Write Clearly: take your web writing to the next level, May 2016 fromContinue reading… Write clearly: take your web writing to the next level 2016
Interfaces include people
Interfaces have always been areas of peril in software development. In this presentation to the Continuous Lifecycle London conference, I argue that If you’re delivering software that has to be used by real people, you need to distinguish between softwareContinue reading… Interfaces include people
How to look at a form, Industryconf 2016
Forms – the only non-optional part of most user experiences, but often the part that gets the least attention. My session at the 2016 Industry Conf in Newcastle was an opportunity to lead the audience through the design of typical formsContinue reading… How to look at a form, Industryconf 2016
Journey maps: pitfalls and possibilities
At UXPA 2016, I took part in a panel on journey maps. I talked about some of the benefits of journey maps – but also about some of their limitations. Journey maps: pitfalls and possibilities from Caroline Jarrett View the presentation asContinue reading… Journey maps: pitfalls and possibilities
Creating forms that help voters take action
The Field Guide Series aims to equip local election officials in the US with the information they need to ensure voters are able to vote as they intend. It was a privilege to be involved in this Center for CivicContinue reading… Creating forms that help voters take action
Getting valid results from surveys: meet the Survey Octopus
Surveys are a powerful research method, but not easy to get right. The Survey Octopus is a way of thinking through the issues that will ensure that you’ll get solid results from your survey that you can use to makeContinue reading… Getting valid results from surveys: meet the Survey Octopus