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Author: Caroline Jarrett

Lessons in longitudinal studies

Caroline Jarrett 2 November 2021 8 August 2011
Lessons in longitudinal studies

Most of us in user experience are used to thinking short-term—in weeks or months. But, increasingly, organisations are planning to build long-term relationships with their customers. The European Survey Research Association Conference was a chance for me to hear from thoseContinue reading… Lessons in longitudinal studies

Using EEG in a usability test of a survey

Caroline Jarrett 16 May 2022 3 August 2011
Using EEG in a usability test of a survey

We all know that people will give up on surveys if they are too long or too boring. But exactly how long is too long? Exactly how boring is too boring? One of my most fascinating clients is Kantar, theContinue reading… Using EEG in a usability test of a survey

Form assessment toolkit: a step in the right direction but misses the real issues

Caroline Jarrett 3 February 2021 28 July 2010
Form assessment toolkit: a step in the right direction but misses the real issues

Records are crucial for government. Neil MacGregor, in his radio series A history of the world in 100 objects chose a government record – a Mesopotamian clay tablet – to describe the origin of writing, and explained that writing wasContinue reading… Form assessment toolkit: a step in the right direction but misses the real issues

Design to read: guidelines for people who do not read easily

Caroline Jarrett 4 July 2022 8 July 2010
Design to read: guidelines for people who do not read easily

People may struggle with reading for many reasons –  from physical and cognitive problems through to stress, lack of time, or the challenges of viewing text on today’s small mobile devices. ‘Design to Read’ was an project to learn about andContinue reading… Design to read: guidelines for people who do not read easily

The question protocol: how to make sure every form field is necessary

Caroline Jarrett 25 March 2021 7 June 2010
The question protocol: how to make sure every form field is necessary

What is a question protocol? A question protocol is a tool for finding out which form fields are required. It lists: every question you ask who within your organisation uses the answers to each question what they use them forContinue reading… The question protocol: how to make sure every form field is necessary

UXLX: Label placement in forms – and other time-consuming controversies

Caroline Jarrett 20 May 2022 18 May 2010
UXLX: Label placement in forms – and other time-consuming controversies

Here’s a look at current research into where to place labels – the text that stands for a question – if you want your forms to be usable. This presentation to the 2010 User Experience Conference in Lisbon also examines someContinue reading… UXLX: Label placement in forms – and other time-consuming controversies

Surveys That Work: Using Questionnaires to Gather Useful Data, Seattle 2010

Caroline Jarrett 19 March 2020 30 April 2010
Surveys That Work: Using Questionnaires to Gather Useful Data, Seattle 2010

This presentation to the Society for Technical Communication 2010 conference in Seattle, US, compares survey processes and looks at some of the detail of designing surveys – including how to avoid survey error. Surveys That Work: using questionnaires to gatherContinue reading… Surveys That Work: Using Questionnaires to Gather Useful Data, Seattle 2010

Don’t put hints inside text boxes in web forms

Caroline Jarrett 25 June 2022 21 March 2010
Don’t put hints inside text boxes in web forms

When you are making a digital form, is it OK to put a hint inside a text box? The short version of my advice: don’t do it! Hint text is rarely effective as a way of helping users, but insteadContinue reading… Don’t put hints inside text boxes in web forms

Designing forms for technical specialists

Caroline Jarrett 3 December 2019 11 February 2010
Designing forms for technical specialists

I had the opportunity to give a talk on forms at the EBI, part of the European Molecular Biology Laboratory (EMBL) – “EBI provides freely available data from life science experiments, performs basic research in computational biology and offers anContinue reading… Designing forms for technical specialists

Delivering Better Ballots

Caroline Jarrett 15 February 2021 15 August 2008
Delivering Better Ballots

“An election is not held to test voters’ ability to follow instructions, but to receive instructions from the voters as to which candidates they will elect. No legitimate public purpose is served by designs that distort those instructions.” It’s goodContinue reading… Delivering Better Ballots

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  • How to research components and patterns: common challenges and how to overcome them 9 August 2022
  • Can you say something that SDinGov 2022 needs to hear? 5 August 2022
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  • Do not use “reading age” when thinking about adults 4 July 2022
  • Thank you Gerry Gaffney for UXpod 29 June 2022

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Retweet on Twitter Caroline Jarrett Retweeted
sara_ann_marie Sara Wachter-Boettcher @sara_ann_marie ·
22h

"I don’t believe that work has to be either an all-consuming passion or no more than a paycheck.

There’s nothing feminist about asking women to choose between two shitty options."

I wrote about the end of girlboss, "anti-ambition," and meaning at work. https://medium.com/nice-work-from-active-voice/where-do-we-put-our-ambition-now-71b37ee01869

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cjforms Caroline Jarrett @cjforms ·
22h

So. I was about to remove Twitter feed from my site (access to user-generated online content) to take it out of scope of the Online Safety Bill when the bill was postponed. Now an investigation by @torres126CP, prompted by posts by @webdevlaw, says links have to go too. Gah.

Heather Burns @WebDevLaw

Speechless. No irony intended.

A follower‼️who is a high school student‼️FOI'd DCMS to dig into the #OnlineSafetyBill's impact assessment on every side project - including theirs - deemed collateral damage in the vendetta against Big Tech.

Young people, online, are the best. https://twitter.com/torres126CP/status/1558122692053766144

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cjforms Caroline Jarrett @cjforms ·
12 Aug

In today’s episode of “Fix the forms, one at a time”, @FarrarTamara describes how @NHSDigital is making an important service truly inclusive.
- research with seldom-heard-from people
- recognition that some don’t have a current address
- just as much care for paper option

Tamara Farrar @FarrarTamara

Always a privilege 💙
Huge thanks to the organisations we worked with, and the wider team who are still working hard on this service 👏🏻 https://twitter.com/nhsdigital/status/1558025909470466049

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Retweet on Twitter Caroline Jarrett Retweeted
farrartamara Tamara Farrar @farrartamara ·
12 Aug

Always a privilege 💙
Huge thanks to the organisations we worked with, and the wider team who are still working hard on this service 👏🏻 https://twitter.com/nhsdigital/status/1558025909470466049

NHS Digital @NHSDigital

'At times, the situations and experiences we heard about were a real life lesson for us to learn from.'

Here's how Senior User Researcher @FarrarTamara worked to ensure seldom heard groups were considered in the design of a new GP registration service.
https://digital.nhs.uk/blog/design-matters/2022/overcoming-barriers-to-gp-registration

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Retweet on Twitter Caroline Jarrett Retweeted
laura_yarrow Laura Yarrow @laura_yarrow ·
12 Aug

For those at the back: you don't need to compare making something "easy to use" with "your mum could use it". It's an outdated, lazy analogy to insinuate women/mums aren't technology literate. I'm a mum. I also have a computer science degree. And so do many, many others #uxdesign

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