Interfaces have always been areas of peril in software development. In this presentation to the 2016 O’Reilly Software Architecture Conference in London, I wanted to challenge teams to include interfaces with people – and maybe even with paper – in their notions of whereContinue reading… “Interfaces include people” at SACon 16
This forms workshop was my first opportunity to contribute to ConCon – a conference for content designers from across government. The differing perspectives of content designers working on GOV.UK and those working within services generated lively discussion during my forms workshop and throughout the conference.Continue reading… Forms workshop for ConCon Manchester 2016
Thanks to KANA Europe for inviting me to join their customer conference. This was the presentation I gave, on usability and forms. Usability and forms, KANA Europe customer summit from Caroline Jarrett
A few years ago, a rather dull conference speaker spoke one phrase that stuck in my mind. He said: “I was at this meeting, and I heard a voice going ‘blah blah blah’. And then I realised: it was me”.Continue reading… When more data really isn’t the issue
Anyone who has heard or read more than one of my presentations will be familiar with my mantra: ‘test, test and test again’. It’s the only way to find our whether something really is usable, and yet we’re sometimes put in a positionContinue reading… How to look at a form in a hurry
I’m a lone consultant, and occasionally I get lucky: I persuade a client that it would be great if we could have a trained observer/logger helping me to conduct the usability test. That’s about as elaborate as it gets. ButContinue reading… One facilitator good, four facilitators better?