How to ask better questions, and how to assess user experience using surveys, were the themes of the workshop I ran for UXLX – the 2014 User Experience conference held in Lisbon. We focused first on the four key areas for improving survey questions:Continue reading… A deep dive into questions
Tag: user satisfaction
How to ask about user satisfaction in a survey
Surveys often include questions about satisfaction. But what is satisfaction: an emotional response? all about comparisons? And what does it mean for user experience? This article, first published in the November 2012 UXMatters, examines what satisfaction means and how best to handle its complexity in aContinue reading… How to ask about user satisfaction in a survey