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Tag: user satisfaction

Measuring satisfaction: a round-up

Caroline Jarrett 11 October 2023 3 November 2021
Measuring satisfaction: a round-up

Measuring satisfaction is the topic that comes up more often than any other when I’m asked about surveys. It’s also one of the more complicated topics when it comes to creating surveys that work. This little post is to directContinue reading… Measuring satisfaction: a round-up

A deep dive into questions

Jane Matthews 14 November 2019 6 June 2014
A deep dive into questions

How to ask better questions, and how to assess user experience using surveys, were the themes of the workshop I ran for UXLX – the 2014 User Experience conference held in Lisbon. We focused first on the four key areas for improving survey questions:Continue reading… A deep dive into questions

How to ask about user satisfaction in a survey

Caroline Jarrett 2 November 2021 1 November 2012
How to ask about user satisfaction in a survey

Surveys often include questions about satisfaction. But what is satisfaction:  an emotional response? all about comparisons? And what does it mean for user experience? This article, first published in the November 2012 UXMatters,  examines what satisfaction means and how best to handle its complexity in aContinue reading… How to ask about user satisfaction in a survey

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