Measuring satisfaction is the topic that comes up more often than any other when I’m asked about surveys. It’s also one of the more complicated topics when it comes to creating surveys that work. This little post is to directContinue reading… Measuring satisfaction: a round-up
Tag: user satisfaction
A deep dive into questions
How to ask better questions, and how to assess user experience using surveys, were the themes of the workshop I ran for UXLX – the 2014 User Experience conference held in Lisbon. We focused on the four key areas forContinue reading… A deep dive into questions
How to ask about user satisfaction in a survey
Surveys often include questions about satisfaction. But what is satisfaction: an emotional response? all about comparisons? And what does it mean for user experience? This article examines what satisfaction means and how best to handle its complexity in a user survey. An unsatisfying way toContinue reading… How to ask about user satisfaction in a survey