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Tag: three layer model of forms

What is a service designer? Thoughts from SDinGOV22

Caroline Jarrett 23 October 2024 1 November 2022
What is a service designer? Thoughts from SDinGOV22

“But what IS a service designer?”‘ Clara Greo provided the inspiration for my session at the 2022 Service Design in Government conference (#SDinGov). Clara is an expert service designer herself, and teaches service designers. So if she felt a bit flummoxed,Continue reading… What is a service designer? Thoughts from SDinGOV22

The art of writing very little: how to improve your forms

Caroline Jarrett 9 August 2023 17 March 2012
The art of writing very little: how to improve your forms

Guest post by Gerry Gaffney, co-author with Caroline Jarrett of Forms That Work: designing web forms for usability. Technical communicators are familiar with the challenges of communicating with audiences who are reluctant to read. Clearly written, thoughtfully designed, well-formatted text isContinue reading… The art of writing very little: how to improve your forms

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Latest Blog Posts

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    Would you like a lightning introduction to the errors in Total Survey Error? I was delighted whenContinue reading... Some thoughts about surveys for Olin College of Engineering Students 2024

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