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Tag: service design

Creating truly accessible forms: workshop at SD in Government 2024

Caroline Jarrett 26 February 2025 15 October 2024
Creating truly accessible forms: workshop at SD in Government 2024

Many thanks to Vicky Teinaki for collaborating on our workshop – Creating truly accessible forms – at the Service Design in Government conference in Edinburgh, 2024. We used the session to encourage participants to consider running similiar workshops in theirContinue reading… Creating truly accessible forms: workshop at SD in Government 2024

Lightning talks at Service Design in Government conference 2023

Caroline Jarrett 28 August 2024 22 September 2023
Lightning talks at Service Design in Government conference 2023

Thank you to everyone who suggested a lightning talk for the 2023 Service Design in Government conference. As usual I learned a huge amount and enjoyed hearing from all the speakers. We had so many proposals that the organisers managedContinue reading… Lightning talks at Service Design in Government conference 2023

What is a service designer? Thoughts from SDinGOV22

Caroline Jarrett 23 October 2024 1 November 2022
What is a service designer? Thoughts from SDinGOV22

“But what IS a service designer?”‘ Clara Greo provided the inspiration for my session at the 2022 Service Design in Government conference (#SDinGov). Clara is an expert service designer herself, and teaches service designers. So if she felt a bit flummoxed,Continue reading… What is a service designer? Thoughts from SDinGOV22

Helping teenage boys to become responsible adults – SDinGOV22

Caroline Jarrett 23 October 2024 17 October 2022
Helping teenage boys to become responsible adults – SDinGOV22

At the Service Design in Government conference in September 2022, Bukola Jolugbo (Kiki) and I talked about some aspects of life today for teenage boys in the UK, focusing on the experience of Black teenagers. Many of us know littleContinue reading… Helping teenage boys to become responsible adults – SDinGOV22

Thought for the day by Tim Paul: a diagram about forms

Caroline Jarrett 1 November 2024 12 August 2021
Thought for the day by Tim Paul: a diagram about forms

On 5th August 2021, Tim Paul (head of interaction design at the UK Government Digital Service) posted a thought for the day on Twitter with a diagram (below) that resonated with a lot of people, including me, so Tim agreedContinue reading… Thought for the day by Tim Paul: a diagram about forms

Inwards and outwards research: choosing your research methods according to the service lifecycle

Jane Matthews 4 May 2022 12 March 2020
Inwards and outwards research: choosing your research methods according to the service lifecycle

Is your user research looking inwards, at how your service works, or outwards, at the lives of those it affects? The right research in the right direction at the right time can truly add value – but there’s usually noContinue reading… Inwards and outwards research: choosing your research methods according to the service lifecycle

Forms workshop for ConCon Manchester 2016

Caroline Jarrett 13 November 2024 8 March 2016
Forms workshop for ConCon Manchester 2016

This forms workshop was my first opportunity to contribute to ConCon – a conference for content designers from across government. The differing perspectives of content designers working on GOV.UK and those working within services generated lively discussion during my forms workshop and throughout the conference.Continue reading… Forms workshop for ConCon Manchester 2016

Discussion: Design for Everyone – at the Service Design in Government conference

Caroline Jarrett 16 March 2020 30 May 2014
Discussion: Design for Everyone – at the Service Design in Government conference

How do we make our services available to everyone who needs to use them? A group of us at the Service Design in Government 2014 conference came together in a Goldfish Bowl group to talk about our personal and design challenges.Continue reading… Discussion: Design for Everyone – at the Service Design in Government conference

Effortmark: better forms and surveys for 20 years

Caroline Jarrett 17 June 2017 21 May 2014
Effortmark: better forms and surveys for 20 years

Is it really 20 years since I set up Effortmark? 1994 seems both a long time ago, and very recent. Some things have changed: these days, we talk about ‘design thinking’, ‘service design’, ‘user experience’. Then, it was ‘customer focus’,Continue reading… Effortmark: better forms and surveys for 20 years

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