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Tag: satisfaction

Measuring satisfaction: a round-up

Caroline Jarrett 23 March 2022 3 November 2021
Measuring satisfaction: a round-up

Measuring satisfaction is the topic that comes up more often than any other when I’m asked about surveys. It’s also one of the more complicated topics when it comes to creating surveys that work. This little post is to directContinue reading… Measuring satisfaction: a round-up

Six crucial survey concepts that UX professionals need to know

Jane Matthews 16 March 2020 21 September 2014
Six crucial survey concepts that UX professionals need to know

Surveys can be a really valuable source of great data. At the 2014 UXPA conference I decided to challenge my audience with a workshop exploring six crucial concepts from survey methodology that will determine how useful that data is: ask questionsContinue reading… Six crucial survey concepts that UX professionals need to know

A deep dive into questions

Jane Matthews 14 November 2019 6 June 2014
A deep dive into questions

How to ask better questions, and how to assess user experience using surveys, were the themes of the workshop I ran for UXLX – the 2014 User Experience conference held in Lisbon. We focused first on the four key areas for improving survey questions:Continue reading… A deep dive into questions

How to ask about user satisfaction in a survey

Caroline Jarrett 2 November 2021 1 November 2012
How to ask about user satisfaction in a survey

Surveys often include questions about satisfaction. But what is satisfaction:  an emotional response? all about comparisons? And what does it mean for user experience? This article, first published in the November 2012 UXMatters,  examines what satisfaction means and how best to handle its complexity in aContinue reading… How to ask about user satisfaction in a survey

Piggy in the middle? Why people choose the midpoint in rating questions on questionnaires

Jane Matthews 12 December 2019 25 August 2003
Piggy in the middle? Why people choose the midpoint in rating questions on questionnaires

Questionnaires often ask us to rate something or other. Recently, I’ve been asked about: ♦ my satisfaction with a huge website ♦ the effectiveness of a selection of ways to maintain or increase charge-out rates ♦ the cleanliness of aContinue reading… Piggy in the middle? Why people choose the midpoint in rating questions on questionnaires

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Latest blog posts

  • Thank you Gerry Gaffney for UXpod 29 June 2022
  • It is OK to stop reading a book (Book review: The Grammar of Science by Karl Pearson) 27 June 2022
  • Some thoughts on surveys: Boye and Company member conference call 22 June 2022
  • A research incentive for a colleague 17 June 2022
  • Thinking about surveys of patients with Loyal 8 June 2022

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cjforms Caroline Jarrett @cjforms ·
15h

In today’s episode of “Fix the forms, one at a time”, excellent iterative form design from @annaghartley’s child.
Note the inspirational change from first draft question (When will your meeting finish?) to more useful questions (Can I have a biscuit?)
(Via @DeanVipond)

Anna Hartley @annaghartley

Anyone else get messages like this from their child when they are working at home and on a Teams meeting?

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cjforms Caroline Jarrett @cjforms ·
2 Jul

In today's episode of 'Fix the forms, one at a time', I tried to book a hotel using the hotel's online booking service.

The errors included:
1. Boxes with mid-grey background so I could barely read what I typed into them
2. Had to accept their booking conditions ...
(1/7)

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cjforms Caroline Jarrett @cjforms ·
1 Jul

Today I learned that in La Paz, Bolivia, people dressed in zebra costumes help folks to cross the road at zebra crossings 🦓

https://youtu.be/EHPZRHax9CY

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cjforms Caroline Jarrett @cjforms ·
1 Jul

This is one of @Lenniesaurus's best ever

✨Lentil Pentil✨ @Lenniesaurus

Roll up, roll up. 🚨 https://twitter.com/Lenniesaurus/status/1542219042219507713

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amy_hupe Amy Hupe @amy_hupe ·
1 Jul

I’ve written about why we need to change the way we describe bad design patterns - and what to say instead.

Thanks to @candiwrites and @CuriousScutter for making me aware of this issue in the first place.

⚠️ Content warning: racist language

https://bit.ly/3nuC3lt

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