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Tag: questions

No yes/no questions

Caroline Jarrett 23 March 2022 2 November 2021
No yes/no questions

If you’ve been in a forms studio with me, you’ll be familiar with the moment where I say: “No yes/no”. It’s my shorthand for “Avoid questions that only have two available answers: ‘yes’ and ‘no’. People often struggle with them”.Continue reading… No yes/no questions

Discussing a topic map for how to design a better form

Caroline Jarrett 8 November 2024 10 April 2019
Discussing a topic map for how to design a better form

If you’re working on improving a form, especially a government one, what advice do you need? In April 2019, I discussed a topic map that might help to answer that question in a webinar for Digital.GOV. To find out moreContinue reading… Discussing a topic map for how to design a better form

Do you trust me enough to answer this question? Trust and data quality

Jane Matthews 16 March 2020 14 November 2012
Do you trust me enough to answer this question? Trust and data quality

Here’s a question for you: what is your social security number? If you’re from the US, you probably thought: “Why should I tell you that?” From elsewhere, you probably thought, “I don’t have one of those. Does it matter?” EitherContinue reading… Do you trust me enough to answer this question? Trust and data quality

Design tips for surveys 2012 – a seminar for UIE

Caroline Jarrett 18 November 2019 28 February 2012
Design tips for surveys 2012 – a seminar for UIE

When I was invited, as a Rosenfeld Media aspiring author, to talk about surveys for the UIE All You Can Learn series of seminars, I had to think hard about how to condense a full-day training workshop into something that would work forContinue reading… Design tips for surveys 2012 – a seminar for UIE

The question protocol: how to make sure every form field is necessary

Caroline Jarrett 25 March 2021 7 June 2010
The question protocol: how to make sure every form field is necessary

What is a question protocol? A question protocol is a tool for finding out which form fields are required. It lists: every question you ask who within your organisation uses the answers to each question what they use them forContinue reading… The question protocol: how to make sure every form field is necessary

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