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Tag: quality process

It’s time to make a bigger pond

Jane Matthews 12 December 2019 28 February 2004
It’s time to make a bigger pond

“Very short sessions on usability testing could be bad for the profession”. It was another of those discussions that I have from time to time, where I know that we’re not going to reach an agreement but I’m trying toContinue reading… It’s time to make a bigger pond

Negative plans for positive results

Caroline Jarrett 12 December 2019 30 June 2003
Negative plans for positive results

Wading through yet another complicated methodology the other day, my mind started to wander. Why are some of these documents so hard to understand? Why so repetitive? Process complexity happens by accident And I knew the answer really: the thingContinue reading… Negative plans for positive results

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  • Wrong answers only: why people lie on forms and surveys, and what to do about that16 June 2026
    When we are faced with the challenge of incorporating AI into our designs, what is the effectContinue reading... Wrong answers only: why people lie on forms and surveys, and what to do about that
  • How to think about error rates and data quality as we head into AI11 May 2026
    Many of us are considering how to include Artificial Intelligence (AI) in the services that we workContinue reading... How to think about error rates and data quality as we head into AI
  • Rosenverse webinar: Measuring error rates to get ready for AI17 February 2026
    Caroline delivers a webinar for Rosenverse 2026 on data quality and error rates, with suggestions and resources for tracking both

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