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Tag: measuring satisfaction

Thinking about surveys of patients with Loyal

Caroline Jarrett 1 November 2024 8 June 2022
Thinking about surveys of patients with Loyal

How do we ask people about their experiences of healthcare? That was the theme of a survey studio that I did for Loyal earlier this year. Loyal is a healthcare business in the USA, and I worked with Amira PettusContinue reading… Thinking about surveys of patients with Loyal

Measuring satisfaction: a round-up

Caroline Jarrett 11 October 2023 3 November 2021
Measuring satisfaction: a round-up

Measuring satisfaction is the topic that comes up more often than any other when I’m asked about surveys. It’s also one of the more complicated topics when it comes to creating surveys that work. This little post is to directContinue reading… Measuring satisfaction: a round-up

Total Survey Error for non-specialists, Baltimore 2015

Caroline Jarrett 13 November 2024 22 September 2015
Total Survey Error for non-specialists, Baltimore 2015

Total Survey Error (TSE) is a crucial concept in survey methodology, but one that I’ve struggled to get my head around myself. Eventually I realised that although the issues in TSE are often presented as linear flows, they are actually allContinue reading… Total Survey Error for non-specialists, Baltimore 2015

How to ask about user satisfaction in a survey

Caroline Jarrett 2 November 2021 1 November 2012
How to ask about user satisfaction in a survey

Surveys often include questions about satisfaction. But what is satisfaction:  an emotional response? all about comparisons? And what does it mean for user experience? This article, first published in the November 2012 UXMatters,  examines what satisfaction means and how best to handle its complexity in aContinue reading… How to ask about user satisfaction in a survey

Not beyond usability – just nearby

Jane Matthews 23 March 2020 29 November 2004
Not beyond usability – just nearby

I’ve got a pet peeve: the phrase ‘beyond usability’. It doesn’t matter who uses it and how appropriate it is to the content of their article, website, speech or whatever. I hear it, I get annoyed, I stop paying attention.Continue reading… Not beyond usability – just nearby

Piggy in the middle? Why people choose the midpoint in rating questions on questionnaires

Jane Matthews 12 December 2019 25 August 2003
Piggy in the middle? Why people choose the midpoint in rating questions on questionnaires

Questionnaires often ask us to rate something or other. Recently, I’ve been asked about: ♦ my satisfaction with a huge website ♦ the effectiveness of a selection of ways to maintain or increase charge-out rates ♦ the cleanliness of aContinue reading… Piggy in the middle? Why people choose the midpoint in rating questions on questionnaires

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