Caroline Jarrett offers advice on improving the way you do Frequently Asked Questions to get better results for users
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Unethical or merely inept?
My printer died. It was a Xerox Phaser 8200, a colour printer that uses ‘solid ink’ technology. I liked it a lot because it was quick, high quality, and the solid ink is relatively inexpensive. It had done well forContinue reading… Unethical or merely inept?
