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Tag: Government Digital Service

Government services are for people, not for the government

Caroline Jarrett 11 November 2024 20 October 2016
Government services are for people, not for the government

During my recent visit to the Czech Republic, Běla Beránková interviewed me on behalf of  Lupa.cz – the country’s internet host. My thanks to Lupa for permission to reproduce the article below, and to Běla for her help with the translation.Continue reading… Government services are for people, not for the government

Design patterns for government: a community not a library

Jane Matthews 11 November 2024 3 June 2016
Design patterns for government: a community not a library

The UK government now has several hundred designers working on services for citizens. How do we design at scale? This presentation to UXPA’s 2016 conference in Seattle describes some of methods and tools we are using to collaborate. Design Patterns for GovernmentContinue reading… Design patterns for government: a community not a library

My new favourite form. Really.

Caroline Jarrett 13 November 2024 22 September 2015
My new favourite form. Really.

I have a new favourite form: HMRC’s Pay your self-assessment online. Enjoy! But maybe before you do, you’d like a little explanation? OK, I’ll back up a bit and explain. Making better forms isn’t easy I’m a forms specialist –Continue reading… My new favourite form. Really.

Design patterns aren’t just for government – UX Cambridge 2015

Caroline Jarrett 13 November 2024 11 September 2015
Design patterns aren’t just for government – UX Cambridge 2015

When Tim Paul and I did a session on design patterns at the 2015 Service Design in Government conference in London, we expected to get a lively, interested group of UK central and local government people, and we did. We also metContinue reading… Design patterns aren’t just for government – UX Cambridge 2015

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