A version of this paper was first delivered at the 47th Society for Technical Communication Conference in Florida. If you want to create a usable form, it helps to understand the three layers: appearance – what people see when theyContinue reading… Designing usable forms: the three-layer model of the form
Tag: forms
Case study: Improving a paper form for the Open University
A large proportion of the costs of dealing with forms comes from sorting out the mistakes that people make when they fill in the form. Back in 1999, I worked with the Open University on their paper Registration Agreement and associatedContinue reading… Case study: Improving a paper form for the Open University