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Tag: better questions

Answering surveys and talking about forms on UX Podcast

Caroline Jarrett 8 November 2024 15 August 2020
Answering surveys and talking about forms on UX Podcast

I was delighted that the team at UX Podcast chose an episode with me to rebroadcast in August 2020. UXPodcast on forms and surveys with Per Axbom and James Royal-Lawson Originally made in 2014, Per, James and I discuss aContinue reading… Answering surveys and talking about forms on UX Podcast

A deep dive into questions

Jane Matthews 14 November 2019 6 June 2014
A deep dive into questions

How to ask better questions, and how to assess user experience using surveys, were the themes of the workshop I ran for UXLX – the 2014 User Experience conference held in Lisbon. We focused first on the four key areas for improving survey questions:Continue reading… A deep dive into questions

Do you trust me enough to answer this question? Trust and data quality

Jane Matthews 16 March 2020 14 November 2012
Do you trust me enough to answer this question? Trust and data quality

Here’s a question for you: what is your social security number? If you’re from the US, you probably thought: “Why should I tell you that?” From elsewhere, you probably thought, “I don’t have one of those. Does it matter?” EitherContinue reading… Do you trust me enough to answer this question? Trust and data quality

Ten tips for a better UX survey, Las Vegas 2012

Jane Matthews 28 June 2023 8 June 2012
Ten tips for a better UX survey, Las Vegas 2012

I was delighted to be invited to talk to the User Experience Professionals Association Conference in Las Vegas in June. This presentation offers tips on writing better questions, using rating scales well, improving the whole survey process, and testing, testing,Continue reading… Ten tips for a better UX survey, Las Vegas 2012

Book Review: Questions and answers in attitude surveys

Caroline Jarrett 11 April 2025 1 November 2011
Book Review: Questions and answers in attitude surveys

Which is better: an open question or a closed one? Should you include a “don’t know” option in your closed questions? Is there a “right” order for asking questions? If topics like these concern you, then you’ll want to readContinue reading… Book Review: Questions and answers in attitude surveys

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