Good forms work across three layers:
- appearance: are they easy to use and easy to read?
- conversation: are they easy to understand and easy to answer?
- relationship: can the user easily get it done and easily move on?
I had great fun running a forms workshop for colleagues at the UK cross-government content meetup in Newcastle – taking them through the process of looking at a number of forms in order to improve them.
View the presentation as a PDF: how to look at a form, concon newcastle
#forms