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“Easy Read” and writing for people with learning disabilities

Caroline Jarrett 23 March 2020 2 April 2005
“Easy Read” and writing for people with learning disabilities

For a long while now, I’ve been worrying about how to design forms for people with learning disabilities. It’s not been a pressing problem because frankly, a lot of the forms that I work with don’t even work for peopleContinue reading… “Easy Read” and writing for people with learning disabilities

One facilitator good, four facilitators better?

Jane Matthews 10 December 2019 27 February 2005
One facilitator good, four facilitators better?

I’m a lone consultant, and occasionally I get lucky: I persuade a client that it would be great if we could have a trained observer/logger helping me to conduct the usability test. That’s about as elaborate as it gets. ButContinue reading… One facilitator good, four facilitators better?

We need to include people with disabilities in our designs

Caroline Jarrett 12 December 2019 30 January 2005
We need to include people with disabilities in our designs

Recently, I was having an online conversation about the challenges of finding participants for testing – specifically, the challenges of finding participants with disabilities. Someone put the view; “if we’re having trouble finding people with disabilities, then maybe we wouldContinue reading… We need to include people with disabilities in our designs

Books on usability? … not one in a thousand

Jane Matthews 12 December 2019 2 January 2005
Books on usability? … not one in a thousand

I live in England, and here Christmas is pretty inescapable. That suits me fine as I love the whole thing: twinkly lights, family get together that’s always exactly the same every year, crazed people rushing through the shops. And so,Continue reading… Books on usability? … not one in a thousand

Hooray, I’m Doing the Forms!

Caroline Jarrett 12 December 2019 12 December 2004
Hooray, I’m Doing the Forms!

Here’s a little secret that I’d like to share with you: most people just aren’t all that thrilled by forms. They don’t like filling them in, they don’t like thinking about them, and they certainly don’t like the idea ofContinue reading… Hooray, I’m Doing the Forms!

Not beyond usability – just nearby

Jane Matthews 23 March 2020 29 November 2004
Not beyond usability – just nearby

I’ve got a pet peeve: the phrase ‘beyond usability’. It doesn’t matter who uses it and how appropriate it is to the content of their article, website, speech or whatever. I hear it, I get annoyed, I stop paying attention.Continue reading… Not beyond usability – just nearby

Making a better web form

Jane Matthews 12 December 2019 25 November 2004
Making a better web form

Which usability changes make the biggest difference? Invited by LoanBright to review their forms, we were surprised by some of the results. Among the changes we tested –  layout, wording of questions, addition of extra pages – the only one to make a significant differenceContinue reading… Making a better web form

Usability test reports – your chance to influence a new standard

Jane Matthews 12 December 2019 24 October 2004
Usability test reports – your chance to influence a new standard

What do you think about international standards such as ISO 13407 or ISO 9000? Necessary but dull? Expensive but important? Irrelevant to daily life? I’m not going to pretend that these documents are ever going to compete with Harry PotterContinue reading… Usability test reports – your chance to influence a new standard

Five factors for choosing forms software

Jane Matthews 12 December 2019 10 October 2004
Five factors for choosing forms software

At any time there are dozens of forms products on the market so how do you choose the right option for physically creating your form?  In this paper for the Business Forms Management Association Symposium, I explore five areas you need toContinue reading… Five factors for choosing forms software

The piece of HTML created just for me: Reset

Caroline Jarrett 12 December 2019 29 September 2004
The piece of HTML created just for me: Reset

HTML 2.0 appeared in 1995. At that time, I was working in usability of forms – and I still am. But I didn’t have email or an internet connection. So I think it was remarkably nice of the authors to includeContinue reading… The piece of HTML created just for me: Reset

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