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The next big thing in user experience – putting people first

Caroline Jarrett 29 October 2021 30 July 2016
The next big thing in user experience – putting people first

In the June 2016 edition, UX Matters asked its expert panel what they see as the next big thing in user experience. Here’s my contribution. User experience seems to go in cycles. When I first started working in what we now callContinue reading… The next big thing in user experience – putting people first

Is reading on the web really different?

Caroline Jarrett 11 November 2024 1 July 2016
Is reading on the web really different?

Is reading on a web site really different from reading on paper? The answer is: no, not really. We don’t read every word on the web. But we don’t read every word on paper, either. “Reading on the web isContinue reading… Is reading on the web really different?

How to look at the content in a form, UK cross-government content meetup

Jane Matthews 11 November 2024 30 June 2016
How to look at the content in a form, UK cross-government content meetup

Good forms work across three layers: appearance: are they easy to use and easy to read? conversation: are they easy to understand and easy to answer? relationship: can the user easily get it done and easily move on? I had greatContinue reading… How to look at the content in a form, UK cross-government content meetup

Design patterns for government: a community not a library

Jane Matthews 11 November 2024 3 June 2016
Design patterns for government: a community not a library

The UK government now has several hundred designers working on services for citizens. How do we design at scale? This presentation to UXPA’s 2016 conference in Seattle describes some of methods and tools we are using to collaborate. Design Patterns for GovernmentContinue reading… Design patterns for government: a community not a library

Write clearly: take your web writing to the next level 2016

Jane Matthews 11 November 2024 20 May 2016
Write clearly: take your web writing to the next level 2016

These slides, setting out a series of rules for producing clear and effective web writing, come from a workshop delivered to staff of EMBL/EBI in May 2016. Write Clearly: take your web writing to the next level, May 2016 fromContinue reading… Write clearly: take your web writing to the next level 2016

Interfaces include people

Jane Matthews 11 November 2024 5 May 2016
Interfaces include people

Interfaces have always been areas of peril in software development. In this presentation to the Continuous Lifecycle London conference, I argue that If you’re delivering software that has to be used by real people, you need to distinguish between software thatContinue reading… Interfaces include people

How to look at a form, Industryconf 2016

Jane Matthews 11 November 2024 20 April 2016
How to look at a form, Industryconf 2016

Forms – the only non-optional part of most user experiences, but often the part that gets the least attention. My session at the 2016 Industry Conf in Newcastle was an opportunity to lead the audience through the design of typical formsContinue reading… How to look at a form, Industryconf 2016

The Survey Octopus – getting valid data from surveys

Caroline Jarrett 13 November 2024 31 March 2016
The Survey Octopus – getting valid data from surveys

Surveys are a powerful research method, but not easy to get right. The Survey Octopus is a way of thinking through the issues that will ensure that you’ll get solid results from your survey that you can use to makeContinue reading… The Survey Octopus – getting valid data from surveys

Design patterns in government – 2016

Caroline Jarrett 13 November 2024 11 March 2016
Design patterns in government – 2016

How can we design at scale? That’s the challenge that I’m working on with Tim Paul at the Government Digital Service. When Tim first started working at GDS, the designers could fit into a room and sharing was easy. Now we’veContinue reading… Design patterns in government – 2016

Forms workshop for ConCon Manchester 2016

Caroline Jarrett 13 November 2024 8 March 2016
Forms workshop for ConCon Manchester 2016

This forms workshop was my first opportunity to contribute to ConCon – a conference for content designers from across government. The differing perspectives of content designers working on GOV.UK and those working within services generated lively discussion during my forms workshop and throughout the conference.Continue reading… Forms workshop for ConCon Manchester 2016

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