This collection, edited by Lisa Meloncon and just published by Routledge, includes a chapter bringing a more academic spin to the earlier article on designing for accessibility, co-authored with Janice (Ginny) Redish, Kathryn Summers and Kath Straub. That article, DesignContinue reading… Rhetorical accessibility: at the intersection of technical communication and disability studies
Author: Jane Matthews
Tips for improving your complex forms
Are you working with insurance applications, medical claims or government transactions? This workshop I delivered at UXPA 2013 in Cambridge has tips for improving them. Ideas for design of complex transactions by @cjforms 2013 from Caroline Jarrett View theContinue reading… Tips for improving your complex forms
How to ask better questions and how to assess UX using surveys
These slides are from the first part of a workshop I ran for EBI on user experience surveys. They cover two key topics: how to improve the questions in surveys, and how to assess UX using a survey. Better UXContinue reading… How to ask better questions and how to assess UX using surveys
UX of Transactions
This article first appeared as a chapter in Buie, E. and Murray, D., Usability in Government Systems: User Experience Design for Citizens and Public Servants, Morgan Kaufmann 2012. “This form, this form in particular I am absolutely fine with andContinue reading… UX of Transactions
Write clearly: how to take your writing for the web to the next level
These slides form part of a workshop on writing and editing for the web, delivered for EMBL-EBI in June 2012. Write clearly: take your web writing to the next level from Caroline Jarrett View the slides as aContinue reading… Write clearly: how to take your writing for the web to the next level
How to improve a complex form
If you have a long, complicated form then here are some things that you can do to help users through it: Find out which parts of it are truly necessary. Can you simplify it at all, or perhaps delay someContinue reading… How to improve a complex form
Ten tips for a better UX survey, Las Vegas 2012
I was delighted to be invited to talk to the User Experience Professionals Association Conference in Las Vegas in June. This presentation offers tips on writing better questions, using rating scales well, improving the whole survey process, and testing, testing,Continue reading… Ten tips for a better UX survey, Las Vegas 2012
Book review: Through the language glass: why the world looks different in other languages
Many of us will be doing a lot of gift-giving this month, so I’ve chosen a book that would be just right for someone who enjoys something thought-provoking and a bit out of the usual: Through the language glass: why theContinue reading… Book review: Through the language glass: why the world looks different in other languages
Writing and editing for the web, EMBL-EBI 2011
These slides form part of a workshop I ran for an international group of staff at EMBL-EBI. Writing and editing for the web – expanded version from Caroline Jarrett View the slides as a PDF: writing and editing forContinue reading… Writing and editing for the web, EMBL-EBI 2011
Design tips for complex forms, J Boye 2011
I was invited to the 2011 J.Boye conference in Aarhus Denmark to deliver a presentation on designing complex forms. People experience forms at three levels – appearance, conversation and relationship – and complexity affects each of them. Using examples from the UK and Danish governmentsContinue reading… Design tips for complex forms, J Boye 2011