Update in 2026: I wrote this years before I did the research for my own book on surveys. At that time, I thought absolute response rates were important – but now I understand that the representativeness of the response isContinue reading… Survey response rates? 2% is harder to defend
Author: Caroline Jarrett
User Interface Design and Evaluation: Open University textbook
User Interface Design and Evaluation is published to positive reviews
“Easy Read” and writing for people with learning disabilities
How do you ensure your form is accessible to people with learning disabilities? Caroline Jarrett goes in search of advice and resources.
We need to include people with disabilities in our designs
Some suggestions for finding participants with disabilities to include in our usability testing
Hooray, I’m Doing the Forms!
Creating good forms involves good design and a clear conversation with your users, argues Caroline Jarrett
The piece of HTML created just for me: Reset
Caroline Jarrett argues that designers should scrap the reset button on forms which can lead to users accidentally deleting their work
Designing comparative evaluations
It was one of those calls that is simultaneously good news and bad news. “We’d like you to do an evaluation for us. We have two designs here and we want to know which one is better”. The good news:Continue reading… Designing comparative evaluations
Don’t get bitten by JAWS – it deserves respect
Update in 2026: I wrote this post in 2004 and at that time there were few screen readers available. JAWS was the premier product, and the fact that it’s still available (and widely used) today says something about its usefulessContinue reading… Don’t get bitten by JAWS – it deserves respect
A farewell to pop-ups
Comment added in 2022: These days we use the term ‘modal’ instead of ‘pop-up’ and I don’t see as much discussion of pop-up blockers. Otherwise, I think this is still accurate. CJ. Do you remember the olden days onContinue reading… A farewell to pop-ups
The joys of labelling – an orderly portable lab for £24.99
If you read my headline as “a portable lab for £24.99”, don’t get too excited. I still don’t know a way of getting a portable usability lab for under 25 quid other than reverting to good old paper and pencilContinue reading… The joys of labelling – an orderly portable lab for £24.99