UCD2012 – the User Centred Design Conference in London – was an initiative organised by the Computer Society Interaction Group (BCS), British Interactive Media Association (BIMA), the Institute of Ergonomics and Human Factors (IEHF), Interaction Design Association (IxDA) and the UserContinue reading… Better UX surveys for UCD2012
Author: Caroline Jarrett
How to ask about customer satisfaction in a survey
Surveys often include questions about satisfaction. But what is satisfaction anyway? And are there better ways to ask about it? To measure customer satisfaction, we need to consider the customer’s starting point and the comparisons that drive whatever emotion theContinue reading… How to ask about customer satisfaction in a survey
To sign or not to sign? Signatures and signing ceremonies
Each year more and more business, leisure and personal transactions move online. Yet the handwritten signature continues to have an almost mystical power in the minds of lawyers, organisations – and many of us who are asked to sign forms. This article challengesContinue reading… To sign or not to sign? Signatures and signing ceremonies
More investigation of why usability problems go unfixed – why the lightbulb still has to want to change
Not enough time, not enough resources, not enough clout to make it happen… Earlier in the year, Steve Krug and I reported on a survey in our talk ‘Because the lightbulb has to want to change. We asked UX professionalsContinue reading… More investigation of why usability problems go unfixed – why the lightbulb still has to want to change
Because the light bulb has to want to change: Why usability problems go unfixed
Sometime in 2011, Steve Krug and I were chatting about a puzzling challenge in usability: the agreed but unfixed problem: ‘Agreed problems’ are ones that clients are fully aware of and agree need to be fixed. ‘Unfixed problems’ are onesContinue reading… Because the light bulb has to want to change: Why usability problems go unfixed
Basic best practices for buttons
Buttons on websites? Nothing special: just an ordinary everyday element of interaction design. Despite this, it’s rather too easy to find buttons that don’t conform to some basic best practices. Here are my basic best practices for buttons: Make buttons look likeContinue reading… Basic best practices for buttons
Buttons on forms and surveys: a look at some research
Where to put the buttons on forms? There seem to be endless discussions: Does ‘submit’ or ‘send’ or ‘OK’ go to the left or right of ‘cancel’? Does ‘next’ go to the left or right of ‘previous’? My views are:Continue reading… Buttons on forms and surveys: a look at some research
The art of writing very little: how to improve your forms
Guest post by Gerry Gaffney, co-author with Caroline Jarrett of Forms That Work: designing web forms for usability. Technical communicators are familiar with the challenges of communicating with audiences who are reluctant to read. Clearly written, thoughtfully designed, well-formatted text isContinue reading… The art of writing very little: how to improve your forms
How to turn an honest happy respondent into a despondent cheat
If your survey panel isn’t delivering for you it’s worth looking at your survey questions and invitation to make sure it’s not your design decisions that are putting people off.
Design tips for surveys 2012 – a seminar for UIE
When I was invited, as a Rosenfeld Media aspiring author, to talk about surveys for the UIE All You Can Learn series of seminars, I had to think hard about how to condense a full-day training workshop into something that would work forContinue reading… Design tips for surveys 2012 – a seminar for UIE