In 2025, I’m focusing on error rates and data quality. My plan is to update this post through the year. Most recent update, 2 July 2025: added link to the UX Connect 2025 conference wrap-up page Martin Jordan reminded meContinue reading… Error rates and data quality – my 2025 topic
Tag: error rates
Error rates and data quality at Agile Manchester 2025
It was a great pleasure to run an in-person workshop on error rates and data quality at the Agile Manchester conference in May 2025. People at the conference work for a wide variety of organisations and do quite a varietyContinue reading… Error rates and data quality at Agile Manchester 2025
How to think about errors in services
Recently, I’ve been thinking a lot about errors in services, to what extent we know and measure them, and how that impacts both service users and our organisations. My suggestion is to consider errors in these categories: Problems along theContinue reading… How to think about errors in services