In 2025, I’m focusing on error rates and data quality. My plan is to update this post through the year. Most recent update, 12 May 2025: added Service Design in Government, September 2025 Martin Jordan reminded me about error ratesContinue reading… Error rates and data quality – my 2025 topic
Tag: error rates
Five ways to think about errors in services
Recently, I’ve been thinking a lot about errors in services, to what extent we know and measure them, and how that impacts both service users and our organisations. As part of this I took part in a discussion with HMRCContinue reading… Five ways to think about errors in services