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Tag: Employer’s Pack

Improving usability: case study of Inland Revenue Employer’s Pack

Jane Matthews 24 March 2020 18 August 2002
Improving usability: case study of Inland Revenue Employer’s Pack

This presentation, given to the 49th Society for Technical Communication Conference in Nashville, USA, offers an overview of my work with the UK Inland Revenue (now HM Revenue and Customs). It records some our findings on usability, and the changes we made as aContinue reading… Improving usability: case study of Inland Revenue Employer’s Pack

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Today’s flower photo is a cheery bench that I pass on my walk when the water meadow is flooded

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In today’s episode of “Fix the forms, one at a time”, a police officer crashed a drone because of over-exposure to useless pop-ups
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18 Jan

The Twitter content I needed this afternoon

My favourite central bank @CentralBankJA explains budgeting in its own unique mix of everyday Jamaican language and a lightly animated presentation
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Bank of Jamaica@CentralBankJA

Bank of Jamaica presents, Real Talk: Ep. 2, its financial literacy series as part of the National Financial Inclusion Strategy. In episode 2, John Williams educates his father on the importance of budgeting. #BOJSpeaks https://youtu.be/FF6AoKAJ44M

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