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Tag: better surveys

How to design effective customer surveys: interview for Insights Unlocked

Caroline Jarrett 28 August 2024 17 June 2024
How to design effective customer surveys: interview for Insights Unlocked

I was delighted when the team at User Testing asked me join them for their #InsightsUnlocked podcast. When it comes to creating an effective customer survey, there’s no substitute for user research. Until you’ve watched users trying to answer yourContinue reading… How to design effective customer surveys: interview for Insights Unlocked

Some thoughts about surveys – talk for students at Olin College of Engineering

Caroline Jarrett 26 February 2025 15 November 2023
Some thoughts about surveys – talk for students at Olin College of Engineering

It was such a pleasure to spend time with students at Olin College, and their tutor Sarah Bloomer, talking about surveys. They’ve been reading my book and writing their own surveys and asked me some great questions in the session.Continue reading… Some thoughts about surveys – talk for students at Olin College of Engineering

Four ways to make a better survey, WebExpo2023

Caroline Jarrett 26 February 2025 21 April 2023
Four ways to make a better survey, WebExpo2023

In this half-day survey workshop for WebExpo2023, I led a lively group of Czech attendees through four methods for improving their next survey: Goals: Ruthlessly focus your survey on an immediate decision.  I talked about the survey process from goalsContinue reading… Four ways to make a better survey, WebExpo2023

Some thoughts on surveys: Boye and Company member conference call

Caroline Jarrett 1 November 2024 22 June 2022
Some thoughts on surveys: Boye and Company member conference call

It was a pleasure to re-connect with Janus Boye after a gap of more than a decade. I last worked with Boye and Company in 2011 when I attended the JBoye conference in Aarhus Denmark to give talks on surveysContinue reading… Some thoughts on surveys: Boye and Company member conference call

Thinking about surveys of patients with Loyal

Caroline Jarrett 1 November 2024 8 June 2022
Thinking about surveys of patients with Loyal

How do we ask people about their experiences of healthcare? That was the theme of a survey studio that I did for Loyal earlier this year. Loyal is a healthcare business in the USA, and I worked with Amira PettusContinue reading… Thinking about surveys of patients with Loyal

Get more insight from smaller surveys by patchworking

Caroline Jarrett 1 November 2024 8 April 2022
Get more insight from smaller surveys by patchworking

There’s a dilemma in the world of surveys: we want to find out lots of things by asking people questions, but they do not want to answer Big Honkin’ Surveys any more. Patchwork is the art of putting small piecesContinue reading… Get more insight from smaller surveys by patchworking

Surveys that work: a 10hr workshop for Rosenfeld Media

Caroline Jarrett 7 June 2023 7 March 2022
Surveys that work: a 10hr workshop for Rosenfeld Media

My publisher Rosenfeld Media invited me to join the Rosenfeld Media online workshops program to teach an intensive 10hr dive into surveys. It was a pleasure to work with participants from the United States, Canada and Germany. In sessions onContinue reading… Surveys that work: a 10hr workshop for Rosenfeld Media

Surveys that work for the Harvard User Research Community

Caroline Jarrett 24 April 2024 19 January 2022
Surveys that work for the Harvard User Research Community

I was delighted to begin this year’s presentations by talking about my book, Surveys That Work, as part of the Brown Bag Book Club series organised by the User Research Center at Harvard University An encouragingly large group of HarvardContinue reading… Surveys that work for the Harvard User Research Community

Prune, tune, postpone, explain – to improve your questionnaire

Caroline Jarrett 1 November 2024 13 October 2021
Prune, tune, postpone, explain – to improve your questionnaire

What can you do when your draft questionnaire gets too long? I’m suggesting ‘prune, tune, postpone, explain’ – four strategies to cut it down. In my new book, Surveys That Work: a practical guide for designing and running better surveys,Continue reading… Prune, tune, postpone, explain – to improve your questionnaire

How to improve the inevitable survey: SDinGov21 workshop

Caroline Jarrett 4 December 2024 17 September 2021
How to improve the inevitable survey: SDinGov21 workshop

Surveys are still really popular as a research method with colleagues (if not with service designers). These slides are from a workshop at the 2021 Service Design in Government conference on ‘how to improve the survey that is going toContinue reading… How to improve the inevitable survey: SDinGov21 workshop

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Latest Blog Posts

  • Error rates and data quality – my 2025 topic12 May 2025
    In 2025, I’m focusing on error rates and data quality. My plan is to update this postContinue reading... Error rates and data quality – my 2025 topic
  • Getting forms right: how better words lead to better results3 December 2024
    Content design is crucial for good forms, so I was thrilled when Content Club in London askedContinue reading... Getting forms right: how better words lead to better results
  • Some thoughts about surveys for Olin College of Engineering Students 202420 November 2024
    Would you like a lightning introduction to the errors in Total Survey Error? I was delighted whenContinue reading... Some thoughts about surveys for Olin College of Engineering Students 2024

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