In 2025, I’m focusing on error rates and data quality. My plan is to update this post through the year. Most recent update, 4 June 2025: added report from Agile Manchester 2025 Martin Jordan reminded me about error rates InContinue reading… Error rates and data quality – my 2025 topic
Category: Forms
Error rates and data quality at Agile Manchester 2025
It was a great pleasure to run an in-person workshop on error rates and data quality at the Agile Manchester conference in May 2025. People at the conference work for a wide variety of organisations and do quite a varietyContinue reading… Error rates and data quality at Agile Manchester 2025
How to think about errors in services
Recently, I’ve been thinking a lot about errors in services, to what extent we know and measure them, and how that impacts both service users and our organisations. My suggestion is to consider errors in these categories: Problems along theContinue reading… How to think about errors in services
Getting forms right: how better words lead to better results
Content design is crucial for good forms, so I was thrilled when Content Club in London asked me to talk about forms for their September 2024 meeting. They chose a rich variety of topics about forms. We started on theContinue reading… Getting forms right: how better words lead to better results
Creating truly accessible forms: workshop at SD in Government 2024
Many thanks to Vicky Teinaki for collaborating on our workshop – Creating truly accessible forms – at the Service Design in Government conference in Edinburgh, 2024. We used the session to encourage participants to consider running similiar workshops in theirContinue reading… Creating truly accessible forms: workshop at SD in Government 2024
Ladies that UX Seattle – Creating truly accessible forms
When the Ladies that UX Seattle group approached me to do a talk, I knew immediately that we’d have fun working with the ideas originally developed by their sister Ladies that UX chapter in Brighton. As I expected, the folksContinue reading… Ladies that UX Seattle – Creating truly accessible forms
Chicago Camps Tent Talk: Who cares about forms? You should – and here’s why
Do you ever feel that everything you try to do, especially online, means getting through some form or another? I certainly do. But also, why are so many of them full of problems? I was thrilled when Russ Unger –Continue reading… Chicago Camps Tent Talk: Who cares about forms? You should – and here’s why
New training course: Content design for forms
I’m delighted to announce that I’ve teamed up with Crocstar Training School to offer a new course: Content design for forms. This course will help you to create better questions, hints, help, and error messages Asking questions in the rightContinue reading… New training course: Content design for forms
Creating truly accessible forms, SDinGov Virtual March 2024
In service design, we often aim to replace an outdated set of paper forms with an easy-to-use digital service. How can we make sure that our new digital forms are accessible? In this workshop, co-presented with Bukola (Kiki) Jolugbo andContinue reading… Creating truly accessible forms, SDinGov Virtual March 2024
FormFest2023 – The future of forms: what’s ahead?
What do you do when you get an invitation to talk on your favourite topic with some of your favourite people? Say “yes”, of course. I was thrilled to be part of the Closing Keynote at FormFest2023 organised by CodeContinue reading… FormFest2023 – The future of forms: what’s ahead?