Caroline delivers a webinar for Rosenverse 2026 on data quality and error rates, with suggestions and resources for tracking both
Category: Forms
My research on error rates and data quality
In 2025, I focused mostly on error rates and data quality. I did a series of workshops and created a blog post: How to think about errors in services with six categories of errors Error categories chart (pdf) created byContinue reading… My research on error rates and data quality
Garbage in, garbage out: Workshop at SDinGOV 2025
My topic for 2025 is ‘error rates and data quality’, and it was a pleasure to have an opportunity to run a workshop at the 2025 Service Design in Government conference. Sharon Dale worked with me on making some changesContinue reading… Garbage in, garbage out: Workshop at SDinGOV 2025
Garbage in, garbage out: workshop at UX Connect Aarhus
My theory is that to get the best out of any AI, it helps to start with good quality data. So my 2025 topic is error rates and data quality. In June 2025, I had a chance to get someContinue reading… Garbage in, garbage out: workshop at UX Connect Aarhus
Error rates and data quality at Agile Manchester 2025
It was a great pleasure to run an in-person workshop on error rates and data quality at the Agile Manchester conference in May 2025. People at the conference work for a wide variety of organisations and do quite a varietyContinue reading… Error rates and data quality at Agile Manchester 2025
How to think about errors in services
Recently, I’ve been thinking a lot about errors in services, to what extent we know and measure them, and how that impacts both service users and our organisations. My suggestion is to consider errors in these categories: Problems along theContinue reading… How to think about errors in services
Getting forms right: how better words lead to better results
Content design is crucial for good forms, so I was thrilled when Content Club in London asked me to talk about forms for their September 2024 meeting. They chose a rich variety of topics about forms. We started on theContinue reading… Getting forms right: how better words lead to better results
Creating truly accessible forms: workshop at SD in Government 2024
Many thanks to Vicky Teinaki for collaborating on our workshop – Creating truly accessible forms – at the Service Design in Government conference in Edinburgh, 2024. (Update, 2025: very sadly, Vicky died in January this year. This was the lastContinue reading… Creating truly accessible forms: workshop at SD in Government 2024
Ladies that UX Seattle – Creating truly accessible forms
When the Ladies that UX Seattle group approached me to do a talk, I knew immediately that we’d have fun working with the ideas originally developed by their sister Ladies that UX chapter in Brighton. As I expected, the folksContinue reading… Ladies that UX Seattle – Creating truly accessible forms
Chicago Camps Tent Talk: Who cares about forms? You should – and here’s why
Do you ever feel that everything you try to do, especially online, means getting through some form or another? I certainly do. But also, why are so many of them full of problems? I was thrilled when Russ Unger –Continue reading… Chicago Camps Tent Talk: Who cares about forms? You should – and here’s why