If you are developing a complex website whose users will come to it to carry out complex tasks then you’re likely to want to use a range of data to support your decision-making. This was the situation when I wasContinue reading… Using measurements to develop complex websites
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Usable forms
How can we design forms that are easier to read? In this presentation to the Media Trust I highlighted problems in both the ‘conversation’ and ‘appearance’ of some typical forms – and shared tips for improving the experience of users.Continue reading… Usable forms
Why we need a ‘qualification brain’: enabling users to navigate a complex curriculum
Why we need a ‘qualification brain’: from product catalogue to dominant narrative – enabling web-enquirers to understand and navigate through a flexible but complex curriculum This paper for the 23rd ICDE World Conference on Open Learning and Distance Education, Maastricht,Continue reading… Why we need a ‘qualification brain’: enabling users to navigate a complex curriculum
How to get a job in usability
As I write, it’s the height of summer here in the UK. The solstice has brought long, perfect days and a new crop of recent graduates, judging by the ‘can I have a job’ emails that I’m starting to get.Continue reading… How to get a job in usability
Tom Johnson interviews Caroline about her new book, Forms that Work
In this podcast for Tom’s blog, I’d Rather Be Writing, I get to talk about my new book, Forms that Work: Designing Web Forms for Usability, co-authored with Gerry Gaffney. We discuss the perceived value users must feel in order to partContinue reading… Tom Johnson interviews Caroline about her new book, Forms that Work
Progressive disclosure: valid or sneaky?
Gianpiero on social media asked: “What do you feel about progressive disclosure in forms? Valid or sneaky (considering you’re probably hiding a lot of fields)?” I’m a huge fan of progressive disclosure, provided it’s used in an honest way. LetContinue reading… Progressive disclosure: valid or sneaky?
Statistically significant usability testing
It was an intriguing question: “How do I find out about statistically significant usability testing?”. I’m sure it’s one that you’ve encountered, and maybe your reaction was the same as mine: “That’s the wrong question”. Then I realised that ifContinue reading… Statistically significant usability testing
Lessons from Celebrity Chefs: heuristic inspection or user-centred design?
Two TV cookery programmes take a contrasting approach to redesigning their menus, with lessons for the way we approach usability in our services.
Where to place labels in forms
Small details can affect a user’s experience of filling out a form. At the 2009 UXPA conference Caroline Jarrett explains what some of those small details are and how to make forms more usable.
Designing paper forms
As the book Forms that Work: Designing web forms for usability is published, one of its’ authors, Caroline Jarrett, explains which of its chapters contain advice that can equally be useful when creating paper forms