This month, I’ve been working on a chapter on survey questions for my forthcoming book on Surveys That Work. It has meant revisiting my library of books about questions. My favourite, easily, is: “The Psychology of Survey Response” by Roger Tourangeau, LanceContinue reading… Book review: The Psychology of Survey Response
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2010 in 46 surveys: too many
I take a lot of screenshots: websites in general, forms specifically, and of course surveys. Those specific to a project go into particular folders; the rest are filed by year. Today I was hunting through for inspiration for the chapterContinue reading… 2010 in 46 surveys: too many
Forms design: what matters to users?
These slides come from a seminar I ran for MSc students at the University of York in February 2011. MSc Seminar on Forms Design from Caroline Jarrett #forms #formsthatwork
Asking questions about internet behaviour
Have you read Steve Krug’s newest book, Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems? I was honoured when Steve asked me to read it in manuscript form, but – just between you and me – IContinue reading… Asking questions about internet behaviour
Surveys in the news: Valentine’s Day
It was a familiar type of email, and one that I’d usually just delete, but in the interests of the Surveys that Work book I’m writing I opened it. “Valentine’s Day Romance Survey Results” from Fresh Flowers and Gifts in Australia.Continue reading… Surveys in the news: Valentine’s Day
SUS: a good enough usability questionnaire
One challenge of survey design is whether to use an existing questionnaire, or roll-your-own, or do some sort of hybrid. One of the best-known usability questionnaires is SUS. Is it good enough? I’m going to start by mentioning the advantages andContinue reading… SUS: a good enough usability questionnaire
Book review: Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method
You’re looking for a book on surveys, and my one isn’t yet out. What do to? I thought I’d help by sharing some of my favourites over the next few months. These will be the titles that I find myselfContinue reading… Book review: Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method
The Top Five Books about Forms Design
It’s December, and we’re coming up to the gift-giving season. In case you want to put something professionally relevant on your wish list—or, perhaps more realistically, in case you haven’t yet spent your 2010 book-buying budget—I’m going to devote thisContinue reading… The Top Five Books about Forms Design
Surveys: an interview with Gerry Gaffney
My friend and co-author of my forms book, Forms That Work, interviews me about the surveys book I’m now working on. The original podcast is here: http://uxpod.com/surveys-an-interview-with-caroline-jarrett/ A transcript of the interview follows below. Gerry Gaffney: This is Gerry Gaffney withContinue reading… Surveys: an interview with Gerry Gaffney
Surveys that work: using questionnaires to gather useful data, presentation to OZCHI 2010
This presentation to the 22nd Australasian Computer-Human Interaction Conference, OZCHI 2010, compares survey processes and looks at some of the detail of designing surveys – including how to avoid survey error. Surveys that work: using questionnaires to gather usefulContinue reading… Surveys that work: using questionnaires to gather useful data, presentation to OZCHI 2010