It was a pleasure to prepare a seminar with Emily Geisen for the SAPOR conference in Raleigh, North Carolina – comparing her experience of usability testing of surveys with my own of usability testing in general. Our workshop slides are now available:Continue reading… Usability testing for survey research
Category: All
Who enjoys filling out an application for a driving licence?
Here’s a presentation from the archives, dating back to work Robert Hempsall and I did for the DVLA (the UK’s Driver and Vehicle Licensing Agency). At that point the majority of applications for driving licences were still made on paper, but online applicationsContinue reading… Who enjoys filling out an application for a driving licence?
Book review: Looking back: a century of Dutch statistics
If you love looking at wonderful information design, youâll enjoy this book of the month: Looking back: a century of Dutch statistics by CBS Statistics Netherlands. Itâs in English and itâs free as a .pdf download, or you can pay a smallContinue reading… Book review: Looking back: a century of Dutch statistics
Does your survey need a prenotice?
Do you enjoy hunting around on the web for surveys to fill in? I do, but thatâs because Iâm researching a book on Surveys That Work and I believe that itâs rather unusual behaviour. Most people need to be askedContinue reading… Does your survey need a prenotice?
Better survey invitations and reminders
Question: Whatâs the difference between a survey and a questionnaire? Answer: A survey is a process; a questionnaire is the series of questions and answers in the middle of that process. Itâs easy to focus on the questionnaire to theContinue reading… Better survey invitations and reminders
Putting the ‘Long’ into Longitudinal: UX lessons from survey research
Most of us in user experience are used to thinking short-termâin weeks or months. But, increasingly, organisations are planning to build long-term relationships with their customers. The European Survey Research Association Conference was a chance for me to hear from thoseContinue reading… Putting the ‘Long’ into Longitudinal: UX lessons from survey research
Book review: Designing Effective Web Surveys
A book that focuses on visual and interaction design Designing Effective Web Surveys by Mick Couper, PhD is all about what survey methodologists call âthe instrumentâ, the questionnaire itself that the user interacts with. You will not find anything here aboutContinue reading… Book review: Designing Effective Web Surveys
Using EEG in a usability test of a survey
We all know that people will give up on surveys if they are too long or too boring. But exactly how long is too long? Exactly how boring is too boring? One of my most fascinating clients is Kantar, theContinue reading… Using EEG in a usability test of a survey
Ten (slightly different) tips for a better survey, STC2011
This is a slightly updated version of the Ten Tips for a Better Survey presentation I gave at the STC2011 conference. 10 tips for a better survey at UX Bristol from Caroline Jarrett #surveys #surveysthatwork
Book review: Developing a Questionnaire
Itâs been a crazy busy month, with wonderful, challenging work to do â so I was extra pleased that I had a really short, easy read waiting for you, Developing a Questionnaire by Bill Gillham (2nd edition, 2008). A short, very practicalContinue reading… Book review: Developing a Questionnaire